Bilingual HR Call Center Specialist - Canadian French

Overview

Provide exceptional HR support by serving as the first point of contact for employee inquiries, processing HR transactions, maintaining accurate employee data in Oracle, and supporting HR programs, policies, and benefits administration. Resolve routine issues, elevate complex matters, and ensure timely service through ticket management and adherence to service level agreements.

• Respond to employee inquiries regarding HR policies, programs, and benefits.
• Process employee transactions, including new hires, status changes, compensation updates, and terminations.
• Maintain accurate employee records and data integrity within Oracle.
• Manage and resolve service tickets within established SLA guidelines.
• Provide first-level HR systems and process support; escalated complex issues as needed.
• Assist with benefits enrollment, employee communications, and HR documentation.
• Generate reports and maintain confidential employee records.
• Identify process improvements and document workflows and procedures.
• Support HR functions such as recruiting, onboarding, employee relations, and compliance activities.

Required:

Minimum of 2 years of experience in position or specialization, supporting HR programs and processes. Minimum of high school diploma. Must have basic knowledge of Microsoft Office suite, including Outlook. Must have prior experience completing transactions in HR Systems. Must be fluent in Canadian French.

Preferred:
Behaviors:
Aptitude for technology and process improvement. Comfortable with learning new technology and tools. Able to adapt to changing requirements and environment. Outstanding customer service and interpersonal skills. Good judgment and critical thinking required.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.