Director of Services

Defense | SDR | Mission-Critical Engineering Products

Location: Rolling Meadows, IL (preferred) | Frederick, MD (DMV) | Remote considered (US)

Salary: $165k–$185k base (target $175k)

This role is NOT SaaS.

If your background is primarily in SaaS subscriptions, digital platforms, or B2B software services, this is not the right role.

Epiq Solutions builds software-defined radios and processing systems used in defense and national security environments across land, sea, air, and space. This role requires experience delivering services around complex, engineered hardware/software products
—ideally in the defense, aerospace, RF, comms, or embedded systems world.

Epiq is building its services business properly—
from zero to scale
.

As Director of Services
, you will own the strategy, structure, and execution of Epiq’s services function. Your mandate is simple and demanding:

• Build a repeatable, scalable services portfolio
• Drive recurring services revenue
• Professionalize how services are designed, priced, sold, delivered, and governed

This is a hands‑on leadership role in a real engineering business—not a customer success “overlay” function.

• Own and lead Epiq’s services strategy
  , reporting directly to executive leadership
• Design, package, and launch customer‑facing services including:
• Technical support
• Software maintenance
• Lifecycle and sustainment services
• Rationalize and standardize existing services into clear, scalable offerings
• Establish governance, SLAs, and delivery models that work in defense environments
• Lead a centralized, cross‑functional services team
  , working closely with:
• Product
• Integration
• Own KPIs around service attach, margin, delivery cost, customer outcomes, and revenue contribution
• Drive a culture of urgency, accountability, and execution

You should apply if you have:

• 10+ years in defense, aerospace, RF, comms, or complex engineering product companies
• Direct experience building or transforming a services function around physical or hybrid products
• Proven success launching paid services tied to engineered systems
• Strong understanding of services P&L, pricing models, and margins
• Credibility working with engineering‑led organizations
• Experience operating in mission‑critical, regulated, or government environments

• SDR, RF systems, embedded systems, or EW exposure

• A career SaaS customer success leader
• Someone whose experience is limited to NPS scores and renewal motions
• A lightweight “process” leader without delivery accountability

• Competitive base salary + performance upside
• 401(k) with match
• Health, dental, vision, life & disability insurance
• Five‑week paid sabbatical every five years
• Wellness reimbursement & charitable match
• Smart, execution‑focused team doing real work that matters

Epiq Solutions is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to protected characteristics.