Senior Project Manager

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job—it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers – people who care deeply about doing the right thing and doing it well.

Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

A Project manager at GB is responsible for the budget, schedule, scope and quality of the project right from Initiation till production deployment till handing it over to support. Accountable for the successful delivery of services which meet the defined business and technical requirements on time and within budget. Incumbent(s) support and improve business and technology processes by managing significant, multi-disciplinary programs and projects.

Leads multiple technology and technology related projects.

• Develops and maintains project artifacts such as project plan including budget, schedule and resources
• Acts as the leader to the project team guiding them towards meeting project objectives
• Interfaces with business owners and SMEs to facilitate requirements gathering and UAT / Change management during deployment phase
• Constant communication with project sponsor on project progress, issues and mitigation
• Maintain key project artifacts such as plans in ROI, weekly project status updates, monthly executive status updates
• Evaluates project request in terms of strategic direction of Business and opportunities to leverage existing technologies/applications
• Actively participates in all project phases such as Requirements, Architecture, Design and Testing to provide guidance to the team
• Proactively identifies and champions opportunities to further streamline improve business process
• Operationally troubleshoots complex issues, coordinates integration of various modules and ensures compliance with expected quality standards
• Clarifies scope, and recommends alternative solutions, project strategy and deliverable prioritization
• Manages all communication with business users; keeps users informed and updated regularly. Adapts project updates/presentations to audience
• Participates in multiple key initiatives simultaneously
• Ability to drive consensus among various stakeholders, including technology management and third parties
• Ability to lead process improvement initiatives and to collaborate effectively with technology, application, compliance, and audit personnel at multiple levels
• Demonstrated ability to prioritize and manage multiple initiatives simultaneously
• Ability to work at a fast pace and cope with conflicting deadlines
• Coaches the team on Agile principles and Scrum framework

• Excellent analytical and problem solving skills critical thinking
• Strong leadership and relationship skills
• Effective stakeholder management: communication, negotiation, direct or indirect influencing techniques, run productive meetings
• Ability to implement Agile principles, remove impediments, and help the team strive for continuous improvement
• Polished documentation practices: ability to assimilate large amounts of information, identify salient details and vary presentation based on audience
• Clear and confident presentation skills
• Demonstrated ability to prioritize and manage multiple tasks simultaneously

Required:

• Typically requires a university degree and minimum five years of prior relevant experience, or equivalent experience

Preferred:

• Program or portfolio management
• Project management
• Communication and stakeholder…