Global Communications Director, Operations, Channels & Performance

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client‑facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Global Communication Director, Operations, Channels & Performance

At Gallagher, we help our clients face risk with confidence because we believe that when businesses are protected, they are free to grow, lead, and innovate. Across our global organization, communications plays an important role in helping colleagues understand priorities, stay connected to the business and our clients, and act with clarity in moments that matter.

We are looking for a Global Communication Director, Operations, Channels & Performance to help lead the operating backbone of our global communications function. This role will bring together communications operations, channel strategy, editorial rhythm, measurement, and AI enablement to strengthen how we plan, deliver, optimize, and scale communications across the enterprise.

In this role, you will serve as a strategic and operational leader responsible for improving how communications work across global teams, channels, and programs, inclusive of centralized divisions and functions. You will help build and optimize the systems, standards, and capabilities that enable clearer, more consistent, and more measurable communication across the company.

• Lead the operating model for global communications planning, workflow management, prioritization, and execution.
• Establish and maintain processes, standards, and governance that improve consistency, speed, and quality across communications programs.
• Manage annual and quarterly planning rhythms, editorial calendars, production workflows, intake processes, and communications reviews.
• Partner with communications leaders and key stakeholders to align resources, sequencing, channels, and delivery against enterprise priorities.
• Identify operational bottlenecks and implement solutions that improve efficiency, transparency, and execution at scale.
• Support preparedness for high‑impact and time‑sensitive communications by strengthening workflows, channel strategy, and performance insights.
• Own the translations strategy, governance, and execution of multilingual communications across the enterprise, ensuring accurate, timely, and consistent translation of content across all global channels and platforms within Gallagher’s communications ecosystem.

• Oversee the strategy, management, and optimization of core internal communications channels, including intranet, email, digital screens, executive cascades, manager channels, and emerging platforms as applicable.
• Define the role of each channel within the broader communications ecosystem to ensure the right message reaches the right audience in the right way.
• Set channel standards and publishing practices that improve usability, consistency, accessibility, and audience experience globally.
• Evaluate channel effectiveness regularly and recommend improvements based on audience needs, business priorities, and performance data.
• Partner with stakeholders to support channel enhancements, integrations, and long‑term roadmap planning.
• Establish and maintain enterprise audience definitions, segmentation models, and targeting standards to support more relevant, personalized, and effective communication.

• Build and…