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Senior Specialist - System Management. Rolling Meadows LilyLifestyle
Job in
Rolling Meadows, Cook County, Illinois, 60008, USA
Listed on 2026-06-02
Listing for:
United Cerebral Palsy of Georgia
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Systems Analyst, Technical Support
Job Description & How to Apply Below
Job : REQ
00180
Title: UCaaS Discovery Migration Analyst
Location: US
Experience: 78 yrs
Technical Skills – Primary- Strong understanding of Ring Central MVP and Contact Center platforms
- Experience with Microsoft Teams Phone and UCaaS migrations, including number porting, call flow mapping, and user provisioning
- Familiarity with API integrations and enterprise telephony environments
- Conduct discovery sessions with internal teams and AJG to gather requirements and assess current Ring Central Contact Center configurations
- Document call flows, auto attendants, user profiles, integrations, and API dependencies
- Review and complete Business Requirements Documents, Letters of Agency, and user upload templates
- Collaborate with project managers to define migration scope, timelines, and resource needs
- Identify risks and dependencies and propose mitigation strategies
- Assist in number porting coordination and user provisioning
- Serve as the point of contact for discovery-related communications between Assured Partners and AJG
- Coordinate with Contact Center administrators, IT support engineers, and API owners to ensure readiness
- Maintain status reports and discovery logs, providing regular updates to project leadership and escalating blockers as needed
- Familiarity with cloud-hosted platforms and environments
- Project coordination or business analyst background
- Strong organizational and prioritization skills
- Excellent communication and stakeholder management abilities
Position Requirements
10+ Years
work experience
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