Senior Quality Analyst

Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership – and that’s exactly what you’ll find here.

We’re a team of fast‑paced fixers, empathetic experts, and outcome drivers – people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

• Perform comprehensive quality audits to ensure adherence to organizational standards and client requirements.
• Develop and implement quality control processes to monitor and improve data accuracy, system performance, and project outcomes.
• Conduct root‑cause analysis to identify and resolve issues, propose solutions, and ensure continuous improvement in processes and deliverables.
• Analyze trends and interpret results to provide actionable insights that drive quality enhancements.

• Collaborate with others to understand their business requirements and translate them into actionable, quality‑focused implementation plans.
• Recommend systems configurations and tools to align with client specifications, organizational standards, and quality benchmarks.

• Analyze, clean, and transform data to ensure accuracy, consistency, and compatibility with Gallagher’s systems.

• Conduct training sessions for internal teams on system functionality, data processes, and quality standards.

• Identify opportunities to enhance quality in implementation and data services processes.
• Collaborate with cross‑functional teams to develop and implement best practices that prioritize quality and efficiency.

• Generate detailed reports on implementation progress, data quality, and system performance, highlighting areas for improvement.
• Maintain accurate and comprehensive documentation of implementation processes, configurations, and client interactions to ensure transparency and accountability.

• Work closely with internal teams, including IT, product development, and Client Services, to ensure quality is embedded in every stage of project delivery.
• Act as a liaison between internal clients and technical teams to facilitate effective communication, problem‑solving, and quality assurance.

• Minimum 4 years of work experience, with at least 2 years in a data services capacity.
• Excellent analytical skills.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in required system and computer applications.
• High school education required.

• 4–5 years experience in the insurance or claims industry.
• Highly analytical with working knowledge of Excel and SharePoint.

• Excellent analytical thinker with thorough knowledge of all IDS functions.
• Acts as IDS subject‑matter expert.
• Problem solver who can clearly articulate findings and resolutions.
• Embraces new challenges and confidently makes decisions.
• Can act independently on assignments and understands appropriate escalation protocol.
• Able to work cooperatively in a team environment.
• Develops and maintains positive relationships within Gallagher and externally with clients, carriers, and data vendors.
• Supports department and corporate initiatives.
• Adheres to Gallagher shared values.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low‑end and high‑end of the range for this position. The actual compensation will be influenced by a wide…