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Service Desk Analyst; MSP – Beyond Tier 1

Job in Rolling Meadows, Cook County, Illinois, 60008, USA
Listing for: Meriplex Communications, Ltd.
Full Time position
Listed on 2026-06-04
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below
Position: Service Desk Analyst (MSP) – Grow Beyond Tier 1
Meriplex Communications, Ltd. is seeking a Systems Analyst to join their Technical Assistance Center in Rolling Meadows, Illinois. This position is the first point of contact for end users, focusing on resolving Level 1 support issues. The successful candidate will handle a variety of IT needs, from desktop troubleshooting to account management, while fostering a positive support experience. Candidates should have a customer service mindset and a basic understanding of Microsoft 365, Active Directory, and networking fundamentals.

Opportunities for growth within the company abound.
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