Technical Delivery Lead

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well.

Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

The Technical Delivery Lead / Project Manager leads cross‑functional technical teams in the delivery of significant, complex initiatives using agile practices. This role is accountable for delivery planning, scheduling, prioritization, expectation setting, team coordination, stakeholder communication, timeline management, and cost oversight.

The role establishes and implements project and delivery management processes, methodologies, and agile ways of working for the IT community to ensure projects are delivered on time, within budget, adhere to high‑quality standards, and meet customer expectations.

The Technical Delivery Lead / Project Manager oversees both the technical and non‑technical aspects of delivery, working closely with product, engineering, architecture, and business partners to translate priorities into actionable plans and measurable outcomes. The role assembles project teams, manages resource allocation and day‑to‑day operations, supports sprint and release planning, and manages dependencies across the delivery lifecycle.

This position is also responsible for stakeholder alignment, communication planning, and change‑readiness activities, ensuring risks, decisions, progress, and business impacts are communicated clearly to technical and non‑technical audiences. In addition, the role provides oversight for risk and issue management, delivery reporting, impediment resolution, and continuous improvement efforts, including retrospectives and lessons learned.

• Establish and implement project and delivery management processes and methodologies for the IT community to ensure on‑time, on‑budget, high‑quality delivery that meets customer expectations.
• Manage the technical and non‑technical aspects of projects, including scheduling, prioritization, expectation setting, and cost management.
• Assemble project teams and manage resource allocation and the day‑to‑day operations of the project.
• Coordinate delivery teams and support sprint and release planning across the delivery lifecycle.
• Manage cross‑team dependencies, delivery risks, and release readiness for moderately complex initiatives, adjusting plans based on team velocity, feedback, and changing priorities.
• Facilitate agile ceremonies—sprint planning, backlog refinement, daily stand‑ups, reviews, and retrospectives—to drive team focus, transparency, and continuous improvement.
• Partner with product owners, technical leads, and business stakeholders to define priorities, clarify requirements, remove blockers, and align delivery with business value and technical standards.
• Manage communication and change management strategies for relevant stakeholders on each project.
• Provide logistical project support, risk and issue management, impediment resolution, and progress and delivery reporting.
• Drive continuous improvement through retrospectives and lessons learned.

Applies advanced knowledge of the sub‑function typically obtained through advanced education and work experience.

• Leading technical products, systems, and delivery efforts with a high degree of independence and limited supervision, balancing roadmap…