Digital Operations Project Manager

Overview

Gallagher Global Brokerage (GGB-Americas Division) is looking for an experienced Digital Operations Project Manager who will provide operational, project and delivery support for Microsoft 365 (M365) digital initiatives, with a primary focus on SharePoint Online consulting with the business to determine requirements for site creation, ongoing maintenance, and light governance coordination. This role is ideal for a communications or marketing professional who can translate stakeholder needs into clear requirements, guide teams toward standard templates/solutions, and manage work across a matrixed organization and offshore delivery partners to reduce backlog and improve the quality and consistency of SharePoint as a platform.

• Intake & requirements gathering:
  Partner with internal stakeholders to understand the purpose, audience, and content needs for SharePoint sites/pages; facilitate intake meetings and document requirements, scope, and success criteria.
• Template-driven guidance:
  Recommend standard templates, information architecture, and preset solutions based on need and complexity; help stakeholders right-size requests and set clear expectations.
• Matrixed delivery coordination:
  Track tasks and dependencies across a cross-functional team (content owners, reviewers, approvers, IT/platform partners, and offshore resources) to support page builds and maintenance work.
• Offshore work management:
  Create clear work requests/user stories, confirm acceptance criteria, and coordinate with offshore resources to ensure site updates and change requests are completed accurately and on schedule.
• Status communications:
  Provide regular progress updates to stakeholders (timelines, risks, blockers, next steps) and facilitate timely decisions/approvals to keep work moving.
• Content operations:
  Support uploading, organizing, and maintaining documents, graphics, and videos in well-structured SharePoint libraries, applying naming conventions and metadata where applicable.
• Permissions & access coordination:
  Help manage permission requests and access changes in alignment with organizational policies; coordinate with appropriate owners/administrators for approvals and execution.
• Quality assurance:
  Review draft SharePoint pages for accuracy, completeness, formatting consistency, and broken links (as applicable) prior to publishing; ensure content meets basic communication standards.
• Digital asset production support:
  Coordinate creation of supporting digital products (e.g., graphics, short videos, job aids) with offshore resources and internal partners as needed.
• Ticketing & backlog reporting:
  Track and report on ticket completion, cycle times, and backlog reduction; maintain dashboards/spreadsheets and drive follow-ups to closure.
• Continuous improvement:
  Apply systems thinking to connect SharePoint work with broader channel strategy (e.g., email, live meetings, intranet/news) and identify opportunities to streamline processes and improve user experience.

• University Degree and minimum 7 years of prior relevant experience, or equivalent.

• Experience in project management specific to change management, strategic initiatives, and communications; marketing, digital content operations, project coordination, or a similar role managing work across multiple stakeholders.
• Working knowledge of SharePoint Online concepts (sites, pages, libraries, navigation, permissions) sufficient to manage and review others’ work; deep technical development experience is not required.
• Demonstrated ability to run requirements-gathering conversations, document scope, and translate needs into clear tasks and acceptance criteria.
• Strong project/task management skills with comfort tracking progress across a matrixed team and driving follow-ups to completion.
• Experience coordinating with offshore/remote resources and navigating time zone differences.
• Excellent written and verbal communication skills; able to provide clear, concise status updates and stakeholder-facing guidance.
• High attention to detail for reviewing content accuracy and formatting prior to publishing.
• Comfort working in a ticketing/work management…