AVP Product Development

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett’s client-facing systems are industry-leading, consistently recognized by independent reviewers. As VP of Product Development – Client Facing Systems, you will have the chance to shape the future of these award-winning systems, including innovations great and small that will make them differentiating offerings for Gallagher Bassett for years to come.

• Proposes and gains leadership buy-in on a clear vision for core product innovation globally ensuring continual improvement in terms of system usability, functionality, flexibility, security, and distinctiveness — ultimately driving system usage and client satisfaction.
  • Ensures the voice of business stakeholders (e.g., clients and GB Client Services) are heard and that their needs are represented in the vision
• Deconstructs product vision into achievable product roadmap and feature blueprints, aligning with delivery (IT) teams on technical feasibility
  • Establishes product roadmaps (internal and external) and keeps these up to date
  • Acts as business owners throughout the development process to ensure that decisions (both major and detailed) are made in furtherance of the product vision
• Oversees implementation of core product vision in partnership with execution functions (e.g., Gallagher Bassett (GB) IT, Analytics, Data Science; and technology/vendor partners)
  • Aligns with GB IT on technical platform(s) to meet core product needs where an existing platform is insufficient
  • Influences vendor and partner product direction, both formally and informally, to the benefit of GB and to fulfill the product roadmap
• Sets direction for product marketing materials, providing sales and marketing personnel key points of differentiation that should be highlighted
  • Respond to RFP/RFIs regarding the product vision and roadmap
• Manages the product on a day to day basis, including:
  • Performing release management, including communications with users and stakeholders about core product changes and improvements
  • Providing direction on prioritization of product-related work
  • Acting as business owner during outages or technical issues (prioritize the need based on criticality / impact to end users and cost to resolve)
  • Acting as subject matter expert for sales, marketing, and user support
• Owns and manages the product budget, including forecasting, tracking spend, and ensuring investments align with the product vision and business priorities
• Manages vendor contracts and relationships, including negotiating terms, overseeing service levels, and holding vendors accountable to their commitments

Required:

• Minimum 8 years of relevant professional and/or technical experience, including experience leading product and/or technology initiatives.
• Minimum 5 years of relevant experience with client-facing systems.
• Strong analytical, problem solving, communication, and critical thinking skills.
• Strong understanding of product development and product management principles.
• Strong experience developing and maintaining product roadmaps.
• Proven experience managing projects and working in an agile manner.
• Technical fluency with regard to client-facing systems and/or business intelligence…