Claims Major Case Director

Location and Schedule

This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely. While we prefer candidates to work from one of our listed IAT office locations, we’re open to considering fully remote arrangements for the ideal candidate.

• Cheshire, Connecticut
• Naperville, Illinois
• Rolling Meadows, Illinois
• Sarasota, Florida
• Alpharetta, Georgia
• Virginia Beach, Virginia
• Scottsdale, Arizona
• Spring, Texas

The Major Case Unit Director will manage the most complex claims with significant financial exposure under commercial liability policies, including construction defect, general liability, premises and liquor liability, auto, and trucking claims valued over $250,000.

• Handles highly complex exposure claims based on Claim Guidelines.
• Directs and manages use of independent investigators, appraisers, and experts; selects, directs and manages defense counsel, including approval of budgets, and develops litigation/file disposition strategy.
• Attends mediations, settlement conferences and trials.
• Reports to reinsurers as required by reporting guidelines.
• Interacts with Underwriting business partners and escalates all Time Limit Demands to management.
• Assists Senior Claim specialists with analysis of claim issues as needed.
• Verifies and analyzes applicable coverage for the reported loss.
• Maintains 24‑hour contact and appropriate communication with all stakeholders throughout the life of the claim file.
• Investigates each claim by gathering information, conducting interviews, taking statements, conducting website research, and reviewing reports and related bills.
• Identifies and addresses subrogation, contribution and SIU opportunities.
• Sets accurate and timely loss/expense reserves in compliance with Claim Guidelines.
• Evaluates, negotiates, and authorizes settlements within designated authority.
• Selects, directs and manages vendors and counsel, including approval of defense budgets.
• Negotiates directly with claimants and claimant attorneys upon receipt of critical information.
• Drafts correspondence such as coverage letters to stakeholders as required.
• Maintains resident/nonresident adjuster licenses as required.
• Performs other duties as assigned.

• Bachelor’s degree with a minimum of 12 years of claims handling experience in the insurance industry, or high school diploma with 16 years of relevant experience.
• At least 8 years of General Liability claim experience and Commercial Auto handling, focused on claims with an exposure of $250,000 or more including both primary and excess losses.
• Excellent coverage analysis skills and experience drafting coverage position correspondence.
• Extensive experience with general liability, construction defect, garage, commercial trucking and identifying coverage issues.
• Experience handling litigated files and directing defense counsel.
• Excellent negotiation skills.
• Ability to travel an average of 4 days per month.
• Licensure as required by respective states.
• Ability to analyze data, utilize sound judgment, and make supported decisions.
• Authorized to work in the United States and must not require current or future visa sponsorship.

• CPCU and other insurance related studies.
• Construction defect claim handling experience.

The annual gross salary range is $92,800 – $130,000. Compensation also includes a base salary, performance‑based bonus opportunities, 401(k) match, profit‑sharing opportunities, and more.

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities
• Healthcare and Wellness Programs
• Opportunity to earn performance‑based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug‑free workplace and participate in E‑Verify.