Subro Claims Representative Associate

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

• Claims Type: First-Party Property Claims (under $10,000) and Subrogation
• Jurisdictions: United States
• Licenses: Required
• Location: Remote

As a Property Claims & Subrogation Representative, you will play an important role in delivering exceptional claims service while supporting efficient claim resolution and recovery efforts.

• Manage a caseload of first-party property claims with exposure generally under $10,000.
• Review claim documentation and supporting information to determine appropriate claim handling and resolution.
• Coordinate with policyholders, clients, carriers, vendors, and other parties throughout the claims process.
• Identify and pursue subrogation opportunities to maximize recovery potential.
• Provide timely, professional, and empathetic customer service while assisting claimants through the claims process.
• Maintain accurate claim documentation and ensure all file activity is recorded in a timely manner.
• Handle claims in accordance with client guidelines, company policies, and applicable regulatory requirements.
• Collaborate with internal teams and stakeholders to support positive claim outcomes and customer satisfaction.

Ideal candidates for this position will have:

• Claims Background: Experience in property claims, claims administration, customer service, insurance operations, subrogation, or related insurance functions.
• Jurisdictional
  
  Experience:
  
  United States
• Licensing: Required

As a key member of our Claims team, you will:

• Investigate, review, and resolve routine first-party property claims while ensuring quality service and timely resolution.
• Support subrogation activities by gathering documentation, communicating with responsible parties and carriers, and assisting with recovery efforts.
• Build strong relationships with clients and internal stakeholders to ensure a positive claims experience.
• Prioritize workload effectively while managing multiple claims and tasks simultaneously.
• Apply critical thinking and problem-solving skills to support claim decisions and customer outcomes.

Required Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in claims, insurance, customer service, administrative support, or a related field.
• Strong communication, organization, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and related business systems.
• Ability to learn and apply claims handling procedures, client requirements, and industry best practices.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience handling property claims and/or subrogation claims.
• Experience working in the insurance, claims, risk management, or customer service industry.
• Claims-related licensing or industry certifications.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)