TPA Claims Quality Assurance Senior Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

• Primary job function is to improve and maintain claim quality throughout the company.
• Has overall responsibility for development of claim best practices, claim professional training, and compliance.
• Leads efforts in overall consistency of liability claim handling.
• Further responsibilities include:
  • New staff onboarding and training regarding claim handling practices and procedures;
  • Developing internal best practices for claim handling and litigation management;
  • Auditing all claims professionals on no less than semi-monthly basis;
  • Leading weekly claims committee meetings; and
  • Conducting new employee training as well as monthly training seminars.
• Also tasked with development and maintenance of internal audit tools and a claims professionals handbook.
• Provides mentorship for claims professional staff.

• Bachelor's degree;
• 9 years relevant claims handling experience in addition to proficiency in MS Office applications, and
• related claims and business software.

• Previous auditing experience in addition to extensive liability and workers compensation claims background and
• strong process management skills.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)