Field Service Technician - Mechanical

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them! Why work here?

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team, a division of ATS Corporation, a publicly traded global enterprise with a proud history. We are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies.

We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

The Field Service Technician
- Mechanical repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues; meet or exceed customer’s quality and service expectations. Represent ATS in a professional manner.

ESSENTIAL

JOB DUTIES:

• Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility.
• Resolve service requirements over the phone if possible.
• Work with suppliers to resolve technical issues at customer sites.
• Travel to both domestic and international customer locations.
• Make recommendations to customers for items that require repair/replacement.
• Follow customer’s plant and safety regulations while at their facility.
• Complete and submit detailed service and expense reports in a timely manner.
• Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls.
• Facilitate warranty/non-warranty claims with the customer.
• Responsible for keeping up with current ATS products and equipment.
• Be available for on-call support on a rotational basis.
• Responsible for meeting or exceeding customer expectations in an efficient manner.
• Assist other department staff as defined by the Back-end (BE) Manager, Service.
• Take on temporary or permanent assignments as defined by the BE Manager, Service.

QUALIFICATIONS:

• A high school or GED diploma and/or TMA (Tooling & Manufacturing Association) or tool and die training.
• Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment.
• Must be familiar with and able to use hand tools, voltage/pressure meters, measuring gauges, and devices.
• Must be able to work in a multi-disciplined manufacturing and engineering environment, often under pressure-filled conditions.
• Must have experience in dealing with customers to resolve problems.
• The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential.
• Proficient with Microsoft Word and Excel.
• Must have the ability to gain knowledge to readily determine parts of an assembly.
• Requires excellent interpersonal and communication skills.

JOB SPECIFICATIONS:

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Visual acuity – Normal requirements for reading written instructions and computer screens.
• Hearing ability – Normal requirements for understanding verbal instructions.
• Working conditions – The employee is subject to a manufacturing environment with occasional exposure to high noise levels and exposure to physical hazards such as proximity to moving mechanical parts and electrical current.
• Capable of wearing appropriate related PPE for extended periods of time.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team:

We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

ATS is an equal employment employer and is in compliance with the Americans with Disabilities Act (ADA), and…