Fire Sprinkler Service Operations Supervisor

Fire Sprinkler Service Operations Supervisor

Join to apply for the Fire Sprinkler Service Operations Supervisor role at Siemens.

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds, improving how we live, work, and move today and for the next generation. Our Smart Buildings help create safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us! Our Fire Sprinkler Service Operations Supervisors lead teams responsible for performing service work on fire sprinkler systems in commercial buildings such as hospitals, universities, and large industrial facilities. As a Service Operations Supervisor, you coordinate the activities of Specialists and Technicians on all installed projects, technical support programs, and time‑and‑material (T&M) work to ensure on‑time delivery of service contracts and meet customer expectations.

• Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance.
• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage; schedule and assign tasks to the team and periodically assist with maintenance activities and submittal of required paperwork.
• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions, and submit written service orders and reports covering all aspects of each assignment and activity.
• Participate in the sales‑to‑service and projects‑to‑service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
• Ensure contract requirements are met and performed to a high standard, develop customer relationships, maintain high levels of customer satisfaction, and support contract profitability through cost containment procedures and processes.

• High School Diploma or state‑recognized GED.
• 1+ years of experience as a specialist or technician in the commercial Fire Sprinkler Systems industry.
• Experience using Microsoft Office, excellent communication and organizational skills.
• Must be 21 years of age and possess a valid driver’s license with limited violations.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

• Associate degree from a two‑year college or technical school.
• 5+ years of experience as a specialist or technician in Fire Sprinkler Systems industry.
• Complete NICET Level II Fire Sprinkler Certification within 12 months.
• Experience supervising teams.

$75,684 – $129,744 (5% increase)

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From resource‑efficient factories and resilient supply chains to smarter buildings and grids, to sustainable transportation and advanced healthcare, we create technology with purpose and add real value for customers.

Ready to create your own journey? Join us today.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.