Client Service Manager - Multinational Inbound Small Business

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

As a Client Service Manager
, you will be responsible for maintaining client relationships, managing accounts, and ensuring the highest level of service and satisfaction. You’ll oversee renewals, handle customer service and marketing to carriers, and independently manage your book of business. This role requires a proactive approach to problem‑solving, strong time‑management skills, and the ability to ask the right questions to uncover client needs.

• Client Relationships:
  Build and nurture strong relationships with clients and day‑to‑day representatives.
• Renewals:
  Take a leadership role in the renewal process to deliver timely and high‑quality solutions.
• Account Management:
  Independently manage accounts, seek better pricing and solutions, and handle various tasks.
• Cross‑Selling:
  Identify opportunities to cross‑sell additional services and lines of coverage.
• Team
  
  Collaboration:
  
  Mentor and support team members while fostering a positive and collaborative environment.
• Compliance:
  Conduct periodic audits to ensure compliance standards and service levels are met.
• Technology:
  Utilize Gallagher’s systems to maintain accurate client and policy data and improve productivity.

• Education:
  
  Bachelor’s degree with 1+ years of client service and/or claims management experience, OR High School diploma/GED with 3+ years of client service and/or claims management experience.
• Licensing:
  Property and Casualty Insurance License.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office and familiarity with Applied Epic systems.

• Multinational Insurance
  
  Experience:
  
  Strong knowledge of coverage and quoting across diverse markets.
• Problem‑Solving:
  Exhibit critical thinking and detective‑like skills to figure things out and ask the right questions.
• Time Management:
  Effectively manage competing priorities in a high‑volume environment.
• Agency Billing Knowledge:
  Familiarity with agency billing processes.
• Positive Attitude:
  Be excited, proud, and passionate about your work while fostering trust and collaboration.
• Boundary Setting:
  Delegate effectively, build trust, and maintain professional boundaries.
• Self‑Motivation:
  Work independently and demonstrate a willingness to learn and adapt.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program –…