Private Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

As a Private Client Service Manager at Gallagher, you’ll be the trusted advisor for High Net Worth individuals, managing their personal insurance programs and ensuring their unique needs are met with precision and care. Reporting to the Private Client Service Supervisor, you’ll play a pivotal role in safeguarding their lifestyles, growing relationships, and driving new business opportunities.

• Client Relationship Management:
  • Build and nurture relationships with High Net Worth clients, providing proactive, high-quality service that anticipates their needs.
  • Conduct annual reviews of insurance programs to ensure clients are fully protected and recommend enhancements based on their evolving risk profiles.
• Revenue Growth:
  • Counsel clients on additional lines of insurance or limit increases to address their unique exposures.
  • Actively seek referrals from existing clients and centers of influence to generate new business opportunities.
• Leadership in Insurance Strategy:
  • Take charge of the renewal process, ensuring timely delivery of the best solutions tailored to each client’s needs.
  • Collaborate with Producers and lead the design, marketing, and service strategy for client insurance programs.
• Market Expertise:
  • Cultivate strong relationships with carriers, leveraging your knowledge to secure the best coverage options for clients.
  • Stay informed about market trends and know which carriers are best suited for specific risks.
• Team Development:
  • Coach and mentor Client Service Managers and Associates, fostering continuous learning and professional growth.
• Operational Excellence:
  • Ensure accurate client and policy data is maintained within Gallagher systems.
  • Execute best practices and leverage shared services to maximize efficiency.
  • Conduct audits to ensure compliance with service standards and timelines.

• Required:
  
  Bachelor’s degree with 5+ years client service and/or claims management experience – or High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.
• Preferred:
  Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

• You’re passionate about delivering exceptional service and building lasting relationships.
• You thrive in a fast-paced environment and excel at managing large accounts with frequent client contact.
• You’re a strategic thinker with a knack for identifying opportunities to grow revenue and enhance client satisfaction.
• You’re a skilled negotiator with deep market knowledge and the ability to secure the best solutions for your clients.
• You’re tech-savvy and detail-oriented, ensuring seamless operations and compliance.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide…