Captive Program Manager

Introduction

At Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what’s possible. As part of our global team, you’ll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same.

We’re a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you’ll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale.

Artex is a global leader in the alternative risk space and the 3rd largest Insurance Manager in the world, with 1,000 employees across the globe and 5,000 clients. Our employees work together to conceive, design, and manage alternative risk transfer solutions that help our clients manage today’s challenges and tomorrow’s opportunities.

The Program Manager is responsible for delivering exceptional customer service and establishing relationships with clients. This role will collaborate with other team members to achieve goals, constantly seek improvement and will demonstrate the Artex values. The Program Manager works closely with the Captive Director, Assistant Captive Director, Program Assistant and other team members in servicing designated groups of clients as it relates to the annual program renewal process, and various other responsibilities.

The Program Manager is accountable for delivering high quality and efficient service to both internal and external clients by managing the overall workflow processes.

• Lead the end-to-end captive renewal submission process ensuring timely and accurate collection of exposure and loss data. Validate all necessary information has been received to submit the captive renewal submission to the various service providers.
• Engage with carrier to obtain renewal coverage template and updated policy forms.
• Guide Program Assistant with timely issuance of renewal proposals and confirmations of binding.
• Secure necessary source documents and request captive renewal invoices.
• Manage the policy issuance process.

• Coordinate and ensure accurate review of member policies to ensure compliance with program renewal terms and conditions.
• Process policy year-end audits, including preparation of the Audit Factor Worksheets and verifying the accuracy of the audit documents.
• Coordinate and distribute loss summary information to service providers.
• Provide essential data to service providers for preparation of captive financial statements.

• Onboard new clients into the captive program.
• Maintain positive and professional relationships with captive service providers and brokers.
• Proactively anticipate client and program needs, identifying and implementing effective solutions.
• Provide training and collaborate with the Program Assistant to ensure smooth and efficient daily operations.

• Schedule pre and post board meeting Teams calls.
• Create agendas, compile meeting material, and manage the distribution of materials for board meetings.
• Coordinate attendee list, name badges and tent cards.

• Perform additional tasks as assigned to support overall success of the captives.

Requirements:

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, or High School degree with 5 or more years client coordination and/or claims management experience
• Property & Casualty license
• Working knowledge of Microsoft Windows applications and MS Office
• Proven experience in administration roles and servicing client accounts
• Solid understanding of the insurance brokerage industry and its operations
• Proficient in leveraging technology to enhance productivity and ensure high-quality outcomes
• Excellent time management skills with ability to prioritize tasks effectively in a fast-paced environment
• Ability to build and maintain…