Security Systems Client Service Manager

Location:

Rolling Meadows, Illinois – serves customers throughout the greater Chicago area.

The Client Service Manager manages a portfolio of service agreements, ensuring financial performance and customer satisfaction. The role involves developing trusted‑advisor relationships, recommending services and solutions, and overseeing the accounting, scheduling, and quality assurance of service delivery.

• Manage assigned service agreement accounts to meet financial targets and maintain high customer satisfaction and retention.
• Balance time between on‑site customer interactions and back‑office responsibilities.
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s full service and product portfolio.
• Create and coordinate service delivery plans, scope of work, and service agreement add‑ons, upgrades, and escalations.
• Participate in master scheduling to deliver service for all customers and lead quality assurance activities supporting renewals.
• Maintain excellent organizational and interpersonal skills.

• High school diploma or state‑recognized GED.
• 3+ years of on‑the‑job experience in the Building Technology or Engineering Security product systems industry.
• Proficiency with Microsoft Office and business software systems.
• 21 years of age, valid driver’s license with limited violations, and eligible to participate in Siemens’ fleet vehicle program.
• Legal authorization to work in the United States on a permanent basis without employer sponsorship.

• Physical Security Professional ASIS certification.
• Associate degree from a two‑year or technical college, or a bachelor’s degree.
• 5+ years of experience in the Security industry.
• Experience with CCTV, intrusion, card access, visitor management, Genetec, CCURE.

The pay range for this position is $67,544–$115,790 annually, with a target incentive of 5% of base salary. Salary may vary based on budget, candidate experience, and geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to: race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

If you require a reasonable accommodation during the application or hiring process, please use the accommodations form or contact our AskHR team at 1‑866‑743‑6367.

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.