Client Service Director- Small Business

Overview

As a Client Service Director, you will lead a team that delivers exceptional service to our clients. This role focuses on enhancing client satisfaction, driving retention, and building a culture of continuous improvement. You will collaborate with leaders to align goals and strategies, ensuring clients receive the best possible support.

In this role, you will lead and inspire a team of Client Service Managers and Associates to deliver high‑quality service that meets Gallagher’s operational standards. By managing people and processes, you will help achieve productivity and performance goals while fostering a positive and efficient environment. Your work will directly impact client retention, satisfaction, and the overall success of the organization.

• Work closely with internal teams to align service delivery with client needs.
• Drive a culture of continuous improvement by identifying and implementing process enhancements.
• Build strong relationships with clients, ensuring their needs are met with care and professionalism.
• Support the team by achieving operational and financial targets.
• Lead by example, creating a collaborative and supportive team culture.

Required: Bachelor’s degree with 5+ years of client service and/or claims management experience – or high school degree/GED with 10+ years of client service and/or claims management experience. 3+ years of supervisory experience and appropriate licensing as required.

Preferred: Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process, and technology. Prior experience designing and implementing solutions. Significant experience leading and managing teams, preferably in a matrix environment with an operational service delivery or shared services setting.

Behaviors:
Strong communicator at all levels.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low‑end and high‑end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, and mandatory mandatory mandatory mandatory not not not not mandatory not not mandatory not mandatory mandatory mandatory mandatory —︨

• Medical/dental/vision plans that begin on day one
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (including transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of the business.