Assistant Vice President, Carrier Practice

Overview

This leadership role is responsible for managing and mentoring a team of Client Service professionals while fostering strong client relationships, driving service excellence, and ensuring client goals are achieved through customized, value-driven solutions. The ideal candidate possesses deep industry expertise, a strong understanding of cost of risk, the ability to influence and mobilize resources across the organization, and a proven track record of identifying opportunities, solving complex client challenges, and enhancing overall program performance.

• Manages a team typically consisting of up to 5 Client Services staff.
• May retain Client Service responsibilities for own book of business if required.
• Makes demonstrated effort to interact with all clients under management responsibility, including annual in-person visits for largest revenue clients.
• Along with senior leaders, defines priorities for team.
• Proactively brings recommended solutions to challenging client situations.
• Identifies opportunities for improvement within own book of business, Client Services department and company overall.
• Able to develop plans of action to address the client concerns and mobilize resource across organization.
• Able to influence and motivate others through persuasive points-of-view.
• Helps team members identify key individuals within client organization for client, program and company success.
• Ensures consistent engagement with clients (calls, in-person visits, etc.) across team.
• Defines high expectations for client service and results across respective book of business.
• Understands client goals and ensures high quality service plans among team members.
• Engages clients on recurring basis to ensure satisfaction with service levels and results against client goals, using established guidelines.
• Captures and shares results with senior team leaders and tracks progress over time (year-to-year).
• Can identify potential exposures across industries.
• Has robust understanding of how cost of risk impacts client’s financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, union work forces, remote locations, etc.).
• Solid understanding of industry products and services.
• Develops and recommends customized solutions for own and team’s clients to drive value.
• Proactively identifies issues and opportunities within own book of business.
• Able to assess program performance of direct reports and make recommendations on ways to improve.

Required:

Bachelors degree and five or more years of work experience required. Insurance license required.

Behaviors:
Able to create success stories and capture learning's within own book of business and that of team members. Able to provide synthesized summaries to senior leadership within AM team. Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.

Is accessible by team members when they encounter roadblocks with their work. Able to provide value-added suggestions and approaches to make the team more successful. With supervisors, understands what matters most and where/when to elevate issues. Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and…