Senior GBCARE Advisor

Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well.

Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Managed Care Advisors are client‑facing representatives of Gallagher Bassett, serving as subject matter experts on our GBCARE integrated service offering and managing large GBCARE accounts. They serve as an adjunct member of the Account Management team, acting as a liaison between Managed Care Operations and the client.

• Promote value of GBCARE integrated model to existing clients and prospective clients to grow our business.
• Understand and promote all product offerings within the GBCARE integrated model.
• Answer questions and educate Client Services team on GBCARE products and services.
• Client‑facing responsibilities for targeted existing accounts. The MC Advisor is a service level contact and will identify opportunities for services not currently utilized by the client. Data will be reviewed and interpreted and solutions proposed through annual stewardship.
• Collaborate with the sales team on prospective clients including answers to managed care questions and participation in sales presentations.
• Provide support as needed to account management team with program evaluations, RFP presentations, stewardship or partnership meeting attendance.
• Promote visibility of GBCARE at industry conferences and with broker and carrier community.
• Serve as an SME by staying current on WC medical management education including direction of care, emerging tools, technology, and legislative changes.
• Collaborate with Managed Care Operations and Advisor Team to learn and identify opportunities for improvement.

• Bachelor’s degree; 5 years of direct insurance industry experience.
• General knowledge of workers compensation managed care industry.
• Strong Excel/Database analytics.
• Excellent written and oral communication skills.
• Strong organizational skills – must be able to prioritize workload and manage multiple tasks simultaneously.
• Ability to travel up to 20%.

• Proficient with Excel and PowerPoint, with ability to analyze data, create custom presentations and make recommendations.
• Strong communication skills.
• Exceptional customer service to both internal and external customers.
• Ability to negotiate complex issues while maintaining respect and rapport with clients, carriers and brokers.
• Confidence in presenting material in large group settings.
• Strong desire to learn and develop new expertise and skills.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).