Internal Communications Senior Manager, Gallagher Bassett – North America

Internal Communications Senior Manager – North America

The Gallagher Corporate Communications Team is looking for an Internal Communications, Senior Manager who will provide strategic counsel and hands‑on execution in supporting leadership communications, large‑scale initiatives, and ongoing business updates across Gallagher’s Gallagher Bassett division.

The ideal candidate is a strong relationship builder, comfortable advising leaders, shaping messages for diverse audiences, and executing those strategies across multiple channels in a fast‑paced, matrixed environment. Industry experience and the ability to develop strategy and deliver execution through a variety of communication channels including in‑person, virtual and digital will be critical for success.

• Develop and own an end‑to‑end internal communications strategy and plans for various projects and programs, ensuring alignment with leadership messaging, transformation initiatives, and organizational updates.
• Successfully roll out and implement new internal products and processes with focus on employee engagement and change communications.
• Build strong relationships with C‑suite and senior leadership, business partners, divisions, and functions and provide communications counsel that guides the messaging, timing, and channel strategy.
• Balance strategic vision with hands‑on execution to deliver communication strategies effectively.
• Create communication strategies that drive adoption, positively influence behaviors and continuously evolve based on company’s direction.
• Define consistent communication processes across divisional work streams to drive alignment, understanding and efficiency, maintaining an audience‑focused mindset that drives adoption.
• Manage the creation, delivery, and consistency of internal communications for the business areas you support to reflect Gallagher Bassett’s mission, voice, and brand.
• Manage delivery channels including, but not limited to, town halls, Viva Engage, Teams, direct email, newsletters, and other communications.
• Implement and manage communication tools and platforms to enhance employee engagement and satisfaction.
• Effectively influence and consult with stakeholders in a fast‑paced environment to drive impactful initiatives and aligned communications.
• Oversee the creation of collateral for internal audiences, ensuring alignment with business goals and brand standards.
• Update and manage the internal communications calendar for the business areas you support and ensure alignment to broader global calendar.
• Develop clear narratives that reflect deep understanding of the target audiences, their needs, and differences in content required.
• Apply metrics, insights, and best practices to continuously improve communication effectiveness and employee engagement.

• Bachelor’s degree in journalism, communications, marketing, or related field.
• Minimum 5‑7 years of direct applicable experience.
• Prior experience in claims handling or management is a plus.
• Prior experience in the financial services or insurance brokerage industry is a plus.
• Working at a large, global company with 50,000+ employees is a plus.

• Strong writing/editing skills for differing internal audiences.
• Ability to independently manage medium to high load/complexity projects.
• Comfort and familiarity with Microsoft 365 tools and channels.
• Able to use data and industry trends to inform communications approaches and directives.
• Able to draft original, engaging content from a blank piece of paper.
• Able to facilitate in‑person and virtual meetings in an effective and engaging way.
• Able to identify communication and/or change management needs, build out materials, and implement them in a way that leads to desired outcomes.
• Able to organize and prioritize work with limited supervision.
• Able to collaborate and consult with executive leaders.
• Able to formulate clear objectives based on audiences, stakeholder needs, and changing business needs and priorities.
• Able to think outside the box, apply sound judgement and original thinking to solve communication challenges.

We offer a competitive and comprehensive compensation…