Internal Communications Senior Manager, Bassett – North America

Introduction

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Internal Communications Senior Manager – North America

The Gallagher Corporate Communications Team is looking for an Internal Communications Senior Manager who will be responsible for providing strategic counsel and hands‑on execution in supporting leadership communications, large‑scale initiatives, and ongoing business updates across Gallagher’s Gallagher Bassett division.

The ideal candidate is a strong relationship builder who is comfortable advising leaders, shaping messages for diverse audiences, and able to execute those strategies across multiple channels in a fast‑paced, matrixed environment. To be most successful in this role, this candidate will balance strategic thinking with hands‑on execution to deliver high‑quality work. Industry experience and the ability to develop strategy and deliver execution through a variety of communication channels including in‑person, virtual, and digital will be critical for success.

• Develop and own an end‑to‑end internal communications strategy and plans for various projects and programs, ensuring alignment with leadership messaging, transformation initiatives, and organizational updates.
• Successfully roll out and implement new internal products and processes with focus on employee engagement and change communications.
• Build strong relationships with C‑suite and senior leadership, business partners, divisions, and functions and provide communications counsel that guides the messaging, timing, and channel strategy.
• Balance strategic vision with hands‑on execution to deliver communication strategies effectively.
• Create communication strategies that drive adoption, positively influence behaviors and continuously evolve based on company’s direction.
• Define consistent communication processes across divisional work streams to drive alignment, understanding and efficiency, while maintaining an audience‑focused mindset that drives adoption.
• Manage the creation, delivery, and consistency of internal communications for the business areas you support to reflect Gallagher Bassett’s mission, voice, and brand.
• Manage delivery channels including, but not limited to, town halls, Viva Engage, Teams, direct email, newsletters, and other communications.
• Implement and manage communication tools and platforms to enhance employee engagement and satisfaction.
• Effectively influence and consult with stakeholders in a fast‑paced environment to drive impactful initiatives and aligned communications.
• Oversee the creation of collateral for both internal audiences, ensuring alignment with business goals and brand standards.
• Update and manage the internal communications calendar for the business areas you support and ensure alignment to broader global calendar.
• Develop clear narratives that reflect deep understanding of the target audiences, their needs, and differences in content required.
• Apply metrics, insights, and best practices to continuously improve communication effectiveness and employee engagement.

• Bachelor’s degree in journalism, communications, marketing, or related field.
• Minimum 5‑7 years of direct applicable experience.
• Prior experience in claims handling or management is a plus.
• Prior experience in the financial services or insurance brokerage industry is a plus.
• Working at a large, global company with…