Advocate - Casual​/As

Crisis Line Operator

To maintain the smooth operation of the Safe House and Crisis Line, and support clients as needed.

Key Responsibilities:

• Operate the Crisis Line by providing crisis intervention, counseling, education, safety planning, and referrals to callers.

• Conduct and approve intake and eligibility evaluations to determine guest's needs and appropriateness for services at the Safe House.

• Interact with guests in the community areas of the house and role model social skills, conflict resolution, parenting and other skills of daily living (this may include time management, self-care, conflict and stress management, parenting, budgeting and others).

• Supervise and coordinate activities related to house policies and chores.

• Identify guest needs and communicate these needs to the responsible staff member to secure donations and services.

• Ensure building is safe and secure, reporting any concerns to appropriate personnel.

• Maintain timely, accurate records including up-to-date client files, statistics report, and census.

• Update daily roster and shift reports.

• Assist with meals and mealtime during the shift.

• Assist in processing and storing donations as requested.

• Attend and participate in supervision, weekly group meetings, and other meetings as required.

• Conduct, attend, and participate in appropriate training and education.

• Immediately report child abuse to Department of Children and Family Services as mandated by law and in accordance with agency procedures.

• Work evenings, weekends and holidays as needed.

Requirements:

• Associates degree in social service, counseling, or closely related field, or equivalent job experience required.

• 40-hour domestic violence training and CPR/First Aid preferred.

• ICDVP credential preferred.

• Food Safety and Sanitation Certification preferred.

• Bilingual skills (Spanish, Polish, or Russian) preferred.

• Familiarity with Microsoft Office Suite.

• Commitment to diversity, equity, and inclusion.

• Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills.

• Skilled in working with sensitive issues and in maintaining professional boundaries with clients.

• Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork.

• Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and occasionally standing for extended periods.

Benefits:

• IL Paid Leave for All or Chicago Paid Leave

• EAP