CXD planner

Shift

7:00 AM - 3:30 PM

Position reports to the Warehouse Supervisor. Works in a warehouse environment to plan and coordinate unloading of inbound orders to the cross dock and outbound orders shipping from the cross dock. Must have a working knowledge of warehouse operations and clear understanding of meeting inbound/outbound cut times, system related software and document management. Provides shipping support as required by personnel working in the Warehouse Department.

• Check in all drivers.
• Print all pertinent paperwork for shipping.
• Coordinate with the dock and drivers on unloading or loading door.
• Ensure all paperwork is properly signed by the pickup driver.
• Close loads in the system.
• Coordinate with Customer Service Teams regarding special paperwork for international orders or customers preferring special BOLs.
• Enter customer orders and scan/index documents as required.
• Understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required.
• Perform other tasks as assigned by supervisor or manager.

• Maintain a high level of professionalism in verbal and written communications.
• Provide exceptional customer service skills.
• Organize and schedule tasks.
• Multitask effectively.
• Use computer skills for word processing, spreadsheets and learn application software used by RJW.

• Basic office clerical skills.
• Typing at least 40 words per minute.
• 1-2 years of clerical experience.
• Basic transportation, logistics, and shipping experience.

High school diploma or GED is preferred.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, and customers.

Ability to add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent; draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret instructions, determine root cause, and determine corrective action.

Knowledge of business operating systems, internet software, word processing, and spreadsheet software. Able to lead, guide, and train employees performing related work.

Occasional lifting or moving up to 25 pounds. Operate phone systems using keyboards and buttons. Articulate and comfortable speaking in front of others. Work in indoor/office environment with repetitive hand motion. Frequently stand, walk, talk, and hear. Work more than 8 continuous hours when required. Handle stressful situations with good cognitive skills, maintain accuracy, and concentrate on multiple tasks. Visual acuity of 20/20 corrected vision.

Speak and communicate clearly over telephone. Maintain sound physical health as determined by licensed physician with no evidence of controlled substance use.

Employee occasionally exposed to moving mechanical parts, fumes, airborne particles. Noise level ranges from quiet to moderately loud.