Service Technician II

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well‑established company with the innovation of a forward‑thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure ranging from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Working at GEA Group offers significant benefits.

• Start strong:
  Medical, dental, and vision coverage begins on your first day.
• Recharge and refresh:
  Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO.
• Invest in your future: A 7% 401(k) employer match helps grow your retirement savings faster.
• Keep learning:
  Take advantage of tuition reimbursement to further your education or skillset.
• Live well:
  Our wellness incentive program rewards healthy habits.
• Get support when you need it:
  Access to a confidential Employee Assistance Program for personal or professional guidance.
• Save smart:
  Flexible Health Savings and Spending Accounts to manage out‑of‑pocket expenses.

• Address dairy customers’ needs by proficiently troubleshooting, servicing, and repairing a range of dairy equipment.
• Diagnose and resolve issues with dairy equipment efficiently, ensuring minimal downtime for customers.
• Serve as a motivated self‑starter, adept at independent work while contributing effectively within a team environment.
• Mentor and train Level 1 technicians, sharing expertise to enhance their skills and knowledge.
• Strike a balance between technical mastery and delivering exceptional customer service experiences.
• Develop comprehensive knowledge of GEA Conventional & Robotic Milking Systems.
• Support dealers with equipment installations and startup processes, ensuring seamless operations.
• Develop tailored customer care service packages for milking systems, focusing on enhancing customer satisfaction.
• Provide robust assistance for dealer support, product knowledge transfer, and installations.…