Program Assistant - Winter Shelter

Summary

On-Call

Shift: 3pm-11pm, 11pm-7am (Can be called in as earlier as 1pm for 3pm shift). On-Call

Schedule:

Monday-Sunday. Responsible for maintaining cleanliness and good upkeep of Hannah More Family Shelter and Eastside Family Resource Center, to include basic maintenance of floors, and general improvements and “handyman” tasks as needed. Also responsible for providing assistance in the supervision of shelter guests and ensures that necessary security is provided. On-Call status is defined as being available to be called to work on short notice if an emergency need arises at an emergency shelter site in the Baltimore region.

• Assures that Daily/Weekly/ Monthly schedule of Maintenance tasks are completed in a satisfactory and timely manner.
• Assigns tasks to guests of the emergency shelter and assures they are carried out satisfactorily.
• Assures bathrooms are clean and have sufficient personal supplies on a daily basis.
• Provides Security for the shelter on a daily basis and identifies substitutes in his absence.
• Assumes responsibility for observing when maintenance supplies need re-ordering and informs Director accordingly.
• Expected to at least cover a minimum of 3 shifts per month that are in need of coverage.
• Ensures a peaceful and respectful atmosphere in all programs.

• Assumes responsibility for storing maintenance supplies in proper location and keeping an adequate supply available for daily use. Completes daily maintenance checklist.
• Observes where repairs/replacements may be needed and reports same to immediate supervisor for direction and follow-up.
• Assists with the pick-up of donations and food orders as needed.
• Completes Guest behavior reports when necessary.
• Supports a welcoming and positive environment for volunteers and works with them effectively.
• All shift staff are required to be awake and alert during their duty hours.
• During each shift, Program Assistant staff shall patrol the facility to ensure the safety of the facility and its inhabitants.
• Other duties as assigned, within the scope of the position.