Service Manager

Service Manager

Lead the Team. Elevate the Community. Grow Your Career.

What You'll Be Doing

Take the next step in your maintenance leadership career with Morgan Properties. We're seeking a hands-on Service Manager to lead maintenance operations at our 100-unit Cherry Tree apartment community in Rosedale, MD. This is an opportunity for an experienced maintenance professional who enjoys solving complex problems, mentoring a team, and taking ownership of a community's overall success.

If you're a leader who thrives in a hands-on environment, values accountability, and takes pride in delivering exceptional service, you'll find the support and opportunity to grow your career with Morgan Properties.

As a Service Manager, you will:

• Lead the daily maintenance operation, including service requests, apartment turns, preventative maintenance, grounds, and overall property appearance.
• Develop, prioritize, and oversee production schedules to ensure work orders and maintenance projects are completed safely, efficiently, and on time.
• Provide advanced troubleshooting and repairs involving PTAC HVAC systems, plumbing, appliances, electrical, and general building maintenance.
• Serve as the technical expert for the community, supporting complex diagnostics and repairs while mentoring maintenance team members.
• Identify and resolve subfloor, moisture, and structural maintenance concerns to help preserve the long-term condition of the property.
• Partner with the onsite office team to deliver responsive communication and an exceptional resident experience.
• Manage inventory, maintenance supplies, vendor coordination, and equipment to support efficient daily operations.
• Conduct routine inspections of occupied buildings, common areas, grounds, and vacant apartments to maintain Morgan's quality standards.
• Lead emergency maintenance response and participate in the rotating on-call schedule, including weather-related events.
• Foster a culture of teamwork, accountability, continuous development, and pride in delivering quality workmanship.

You'll lead a community where your leadership, technical expertise, and commitment to excellence directly contribute to resident satisfaction and team success.

Compensation &

Incentives:

• Base Pay: $25.00–$27.00 per hour
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15/day while holding the on-call phone
• Medical, Dental & Vision Benefits
• 401(k) with Company Match
• Generous Paid Time Off, including 10 paid holidays and sick leave

Hours &

Schedule:

• Monday – Friday | 8:00 AM – 5:00 PM
• Rotating paid on-call participation required
• Must be available for weather-related and emergency maintenance events
• Schedule may adjust based on business needs

What We'll Expect From You:

• 5+ years of maintenance experience with demonstrated leadership or supervisory responsibilities
• Strong hands-on experience with PTAC HVAC systems is required
• Advanced troubleshooting skills in plumbing, appliance repair, electrical, and general building maintenance
• Proven ability to lead maintenance operations, prioritize work orders, manage inventory, and coordinate daily schedules
• Experience coaching, mentoring, and developing maintenance team members
• Comfortable using smartphones, tablets, mobile work order applications, and computer systems
• Active, valid driver's license and reliable personal vehicle
• HVAC/EPA/CFC certification preferred
• One-year technical certificate, equivalent education, or comparable hands-on experience

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states.

The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.