Service Manager

Lead the Team. Elevate the Community. Grow Your Career.

What You'll Be Doing

Take the next step in your maintenance leadership career with Morgan Properties. We're seeking a hands-on Service Manager to lead maintenance operations at our 100-unit Cherry Tree apartment community in Rosedale, MD. This is an opportunity for an experienced maintenance professional who enjoys solving complex problems, mentoring a team, and taking ownership of a community's overall success.

If you're a leader who thrives in a hands-on environment, values accountability, and takes pride in delivering exceptional service, you'll find the support and opportunity to grow your career with Morgan Properties.

• Lead the daily maintenance operation, including service requests, apartment turns, preventative maintenance, grounds, and overall property appearance.
• Develop, prioritize, and oversee production schedules to ensure work orders and maintenance projects are completed safely, efficiently, and on time.
• Provide advanced troubleshooting and repairs involving PTAC HVAC systems, plumbing, appliances, electrical, and general building maintenance.
• Serve as the technical expert for the community, supporting complex diagnostics and repairs while mentoring maintenance team members.
• Identify and resolve subfloor, moisture, and structural maintenance concerns to help preserve the long-term condition of the property.
• Partner with the onsite office team to deliver responsive communication and an exceptional resident experience.
• Manage inventory, maintenance supplies, vendor coordination, and equipment to support efficient daily operations.
• Conduct routine inspections of occupied buildings, common areas, grounds, and vacant apartments to maintain Morgan's quality standards.
• Lead emergency maintenance response and participate in the rotating on-call schedule, including weather-related events.
• Foster a culture of teamwork, accountability, continuous development, and pride in delivering quality workmanship.

You'll lead a community where your leadership, technical expertise, and commitment to excellence directly contribute to resident satisfaction and team success.

• Base Pay: $25.00–$27.00 per hour
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15/day while holding the on-call phone
• Medical, Dental & Vision Benefits
• 401(k) with Company Match
• Generous Paid Time Off, including 10 paid holidays and sick leave

• Monday – Friday | 8:00 AM – 5:00 PM
• Rotating paid on-call participation required
• Must be available for weather-related and emergency maintenance events
• Schedule may adjust based on business needs

• 5+ years of maintenance experience with demonstrated leadership or supervisory responsibilities
• Strong hands-on experience with PTAC HVAC systems is required
• Advanced troubleshooting skills in plumbing, appliance repair, electrical, and general building maintenance
• Proven ability to lead maintenance operations, prioritize work orders, manage inventory, and coordinate daily schedules
• Experience coaching, mentoring, and developing maintenance team members
• Comfortable using smartphones, tablets, mobile work order applications, and computer systems
• Active, valid driver's license and reliable personal vehicle
• HVAC/EPA/CFC certification preferred
• One-year technical certificate, equivalent education, or comparable hands-on experience