Field Service Technician II - Staten Area

Field Service Technician I - Staten Island Area

Location: US-NJ-Roseland

Company: Canon U.S.A., Inc.

Requisition : 33536

Category: Field Service

Position Type: Full-Time

Workstyle: Hybrid – full time, three days in office with option to work from home remaining days.

We are actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. Territory will cover Staten Island, NY and surrounding areas.

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.

• Requires a High School diploma or equivalent experience.

• Basic understanding of internet environments and completion of the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.

• Ability to travel; valid driver's license and acceptable driving record.

• Required to obtain security and/or other clearances required by customers to enter the premises.

• Must be able to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

• Compliance with customer policies, including COVID‑19 vaccination and other measures.

Base salary range: $19.00–$26.31 per hour. Eligible for a transportation allowance.

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual welcome, based on job function)
• Volunteer opportunities to give back to local community
• Swag – Canon welcome kit and official merch

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., has ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon is dedicated to its Kyosei philosophy of social and environmental responsibility.

We offer competitive compensation and benefits, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, vacation, and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.