Sr. Field Service Technician - Richmond, VA

Company Description

Signode is a leading manufacturer of transit packaging consumables, tools, software and equipment, operating with over $2B in revenue, 80+ manufacturing facilities across six continents, and more than 9,000 employees worldwide. The company offers a broad spectrum of transit packaging solutions that optimize end‑of‑line packaging operations and protect products in transit.

We produce strap, stretch, and protective packaging, and manufacture the tools and equipment used to apply these materials. Signode’s products are widely used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. As a pioneer in the industrial packaging sector, we have a long history of customer‑focused innovations in materials, processes and automation technology that have revolutionized the industry.

Headquartered in Tampa, Florida, Signode operates as the Transit Packaging Division of Crown Holdings, Inc. The company is excited to market its portfolio under the Signode brand and to provide its customers with industry‑leading solutions.

** This is a fully remote position. Candidates must be based in the Richmond, VA area.**

Signode offers a comprehensive benefits package to full‑time employees, including health, dental, vision, 401(k), paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Perform duties to install and provide on‑demand/scheduled service and training for all general‑purpose equipment with a wide variety of industrial and customer‑specific application machines. This position requires daily travel by car with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

The hourly wage for this position ranges from $36.00 to $40.00, varying based on specific responsibilities and geographic location. The starting hourly rate within this range will be determined based on the candidate’s experience, qualifications, and/or skill set.

Perform duties to install and provide on‑demand/scheduled service and training for all general‑purpose equipment with a wide variety of industrial and customer‑specific application machines. This position requires daily travel by car with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

• Perform daily tasks in accordance with all Safety regulations and protocols. Complete all safety‑related training on time and to expectation.
• Document daily service activities and expenses accurately and promptly in the appropriate recording system.
• Identify complex problems relating to customer and/or machines, review related information to develop and evaluate options, and implement effective, strategic solutions.
• Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
• Provide technical support and training to Signode Technicians.
• Monitor and manage schedules for service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions; perform preventative maintenance calls, disassemble units and replace defective parts.
• Make adjustments and test for proper operation on designated equipment assignments.
• Under supervision, coordinate proactive pre‑installation meetings with customers to review installation procedures and responsibilities, inspect sites for product compatibility, and install, adjust and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships with professional explanations of product failures, nature of problems and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
• Apply intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training…