Maintenance Supervisor

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move‑in, timely service, superb curb‑appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

• An aptitude for connecting – must possess a strong sense for creating community and a drive to go the extra mile.
• An authentic attitude – consistently demonstrate an open and professional attitude when resolving resident and staff concerns.
• An approach that is positive and professional – consistently demonstrate active listening and ensure each resident and staff member feels seen, heard, and valued.

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work required.
• HVAC and CPO certifications highly desired.
• Valid driver’s license.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on‑call and weekend work.

• Resident Relations:
  Demonstrate customer service skills by treating residents with respect, answering questions, responding sensitively to complaints, and assigning work orders with efficiency.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters.
• Enforce policies delegated by Community Manager.
• Assist and complete work orders generated from resident requests, diagnose and repair in accordance with policies, procedures, safety standards, and code requirements.
• Maintenance Management:
  Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are necessary for community common areas and units.
• Support cost‑cutting and expense control programs.
• Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous conditions or liability concerns.
• Manage and order maintenance supplies inventory within budget guidelines.
• Maintain a preventative maintenance program.
• Maintain a well‑organized and properly stocked maintenance shop and hazard communications program.
• Manage unit inspections and key control of the community.
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventive maintenance, apartment make‑ready status, work in progress, etc.
• Manage and participate in on‑call emergencies.
• Plan and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
• Staff Leadership:
  Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long‑term goals.
• Develop standards for cleanliness and overall appearance of the community’s grounds, amenities, and buildings to reflect Avanath standards.
• Under direction of Community Manager, supervise, train, and schedule maintenance activities.
• Monitor work progress of each maintenance staff on a daily basis and provide immediate assistance and instruction if needed.
• Provide input to the Community Manager regarding employee…