Custodial - Environmental Services Assistant Manager

Detroit Zoo, 8450 W. Ten Mile Road, Royal Oak, Michigan, United States of America

Posted Tuesday, August 25, 2026 at 4:00 AM

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Overview:
The Environmental Services Assistant Manager will work with the Environmental Services Manager to coordinate and oversee operations to fulfill contractual and organizational responsibilities effectively. This role involves leading a diverse team, ensuring compliance with cleanliness and sanitation standards, and fostering a positive and inclusive work environment.

Responsibilities:

• Operational Leadership:
• Plan, supervise, and manage daily operations for both daytime guest services and evening custodial shifts.
• Oversee sanitation standards across all areas, ensuring cleanliness and compliance with organizational policies.
• Adjust work schedules to optimize workflow and meet operational demands.
• Team Management:
• Train, and evaluate team members while ensuring compliance with safety and operational standards.
• Provide feedback, and support employee development.
• Foster an inclusive, respectful, and diverse team environment.
• Training and Compliance:
• Develop and implement custodial training programs for safe and effective equipment use.
• Ensure team compliance with federal, state, and local regulations.
• Promote sustainability initiatives across multiple teams.
• Collaboration and Communication:
• Partner with other departments to align services with established goals and standards.
• Maintain positive relationships with internal and external stakeholders.
• Communicate policies and procedures effectively, both verbally and in writing.
• Budget and Resource Management:
• Manage supply inventory and ensure maintenance of stock and equipment.
• Event Support:
• Assign and supervise event setup, monitoring, and teardown.
• Ensure event spaces and public areas are clean and well-maintained.

Qualifications:

• Proven ability to lead diverse teams and implement effective operational strategies.
• Advanced technical knowledge of custodial equipment and best practices.
• Strong communication skills with the ability to articulate policies and procedures clearly.
• Familiarity with federal, state, and local compliance regulations.
• Experience managing budgets and analyzing operational costs.
• Passion for sustainability and environmental practices is a plus.
• Ability to solve problems proactively and develop practical, well-reasoned solutions.

Physical Requirements:

• Ability to safely operate custodial equipment such as trash compactors, floor scrubbers, pressure washers, and vehicles.
• Capability to perform basic equipment maintenance and repairs.

Compensation and Benefits

• Paid Time Off plan: up to 144 hours based on tenure.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• SSA Paid Benefit:
  Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
• Up to 40 hours Paid Bereavement.
• On-Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal Plan & Employee…