Field Service Technician II - Utilities; Aerial Equipment​/HD Truck

Main Duties & Responsibilities

Primary Job Role Conducts all assigned work in a safe manner, aligning with safety policies, wearing proper PPE.

Attends and completes required technician training classes.

Maintains necessary set of tools for diagnosis, disassembly, assembly per spec.

Diagnoses and performs repairs on equipment including mechanical, electrical, hydraulic troubleshooting.

Works neatly, continuously improving methods, areas, safety.

Inspects components to reuse parts and control costs; documents repairs in software.

Monitors expenses vs estimates, informs supervisor before overruns.

Maintains a positive supportive conduct; trains/mentors others.

Performs other duties as assigned.

Essential Job Competencies

• Safety: fully supports, encourages and follows safe work behavior, considers safety paramount.
• Job Specific
  
  Skills:
  
  demonstrates required depth, mastery of knowledge and skills, applies effectively.
• Communication: uses active listening, conveys clear info; verifies communication; informs key stakeholders.
• Information Gathering: checks sources, obtains relevant info, verifies accuracy.
• Fiscal Accountability: follows fiscal regs, control procedures; allocates resources, monitors budget.
• Takes Initiative: resolves issues without direction, makes timely decisions.
• Results Oriented: sense urgency; achieves results despite obstacles.
• Adaptability: adapts to changing needs, recovers from setbacks.
• Credibility: responsible, reliable, trustworthy; maintains confidentiality.
• Personal Development: seeks learning opportunities, refines skills.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, later to Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees operations of 18 branch locations across Florida, including Tampa and Orlando, and crane/forklift facilities in Pompano. Ring Power also has eight facilities outside Florida – the Carolinas, Georgia, Texas & Tennessee – to serve other industries.

Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to customer service. To preserve the "Customers First" reputation that Ring Power was built on, we continually train employees and work closely with customers to assure satisfaction after sale.

Currently, more than 2,300 employees at 20+ locations provide highest quality construction equipment, backed by responsive, professional service and support at every level.

Education and Experience
Formal Education High School diploma or GED

Experience 3-4 years

Required / Credentials Able to comprehend written material and communicate orally and in writing with employees and customers.

Valid Driver License

Successfully completed all required training to be Service Field Tech II

Not Required but Highly Desired Criteria Proficient in computer use, Microsoft Office and relevant dealer software.

Updating of Knowledge Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Complex problem solving with little guidance; independent research required.

Creativity Generates solutions or improves effectiveness within established boundaries.

Autonomy Work not normally monitored; objectives clear; discretion encouraged; focus on outcomes.

Working Environment
Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Frequently involves changes in priorities, complexity, or quantity of work.

Work Schedule Business hours with frequent nights, holidays, weekends.

Organizational Impact Performance has immediate impact on expense, efficiencies, or department objectives.

Supervisory Responsibility No subordinates;

Physical Demands

• · "NA":
  Not Applicable
• · "O":
  Occasionally – (up to 3 hours/day)
• · "F":
  Frequently – (3-6 hours/day)
• · "C":
  Constantly – (6-8 hours/day)
• F:
  Climbing O:
  Balancing O:
  Stooping F:
  Kneeling F:
  Crouching F:
  Crawling F:
  Reaching C:
  Standing F:
  Sitting F:
  Walking F:
  Feeling F:
  Fingering F:
  Grasping F:
  Repetitive Motion F:
  Talking F:
  Hearing F:
  Pushing – Up to 25 lbs. F:
  Pulling…