Service Manager

Service Manager – Lease‑Up (Dream St. Augustine)

At Dream St. Augustine, our brand‑new lease‑up community, you’ll be the driving force behind creating a safe, beautiful, and fully functional environment for our very first residents. As the Service Manager, you’ll lead a skilled maintenance team through the unique demands of launching a new property—making sure every home, common area, and amenity is in top shape from day one.

Your responsibilities include overseeing all aspects of community maintenance, responding to resident service requests, troubleshooting plumbing, electrical, and HVAC issues, coordinating landscaping and vendor services, implementing preventative maintenance programs, ordering supplies, managing budgets, hiring and training team members, and keeping detailed maintenance records. You will roll up your sleeves to ensure quality, safety, and timeliness.

• Location:
  
  Dream St. Augustine, 165 Dream World Drive, St. Augustine, FL 32095
• Competitive Compensation with monthly and quarterly bonus potential based on performance.
• Position type:
  Full‑time
• This job requires a flexible schedule with varied work hours that may include weekends.

• HVAC Certification a Plus
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem‑solving and decision‑making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Have a valid driver’s license, clean driving record, and a reliable vehicle to use for everyday work assignments and on‑call rotation.
• Possess own basic tools.
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can‑do attitude.

• Wow‑ing residents with impeccable service
• Craft cost‑saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team’s hours, focus, and on‑call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move‑ins, ensuring top‑night repairs and replacements.
• Multi‑skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well‑stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost‑effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5‑day turns.
• Assign service requests to qualified personnel for a 24‑hour turnaround.
• Schedule all vacancies for 5‑day turns.
• Manage security deposit dispositions and attend required meetings.

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well‑being programs, company events, self‑improvement/productivity tools, and the incredible feeling of making a difference.

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at  Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy here.