Maintenance Technician

Why work at DMA?

At DMA, our focus is on people. We apply this focus to every aspect of what we do, from designing to managing our communities. We have built a culture with customer service at its core. At DMA, you are family, not a number. DMA consistently shows they care about their employees through their actions by providing work/life balance, great benefits, development opportunities, mentorship/leadership opportunities, promoting from within, employee appreciation events, etc.

This mentality starts at the top and richly flows down to our onsite staff. We are all here because we believe in what we do, and we truly are people focused.

Employer paid medical premium (base plan) for the employee! We also offer dental, vision, life insurance, HSA, PTO plan that grows with tenure, and a retirement plan with company match!

Affordable, luxury community is 124 units located in Houston, TX 77085.

The Maintenance Technician reports directly to the Community Manager. As the Maintenance Technician, you are responsible for all preventative and reactive maintenance, ensuring the community is fully functional and operating at its best condition. Positively represents DMA by adhering to quality standards and a customer focused approach.

• Works with Community Manager to ensure that organizational are achieved while adhering to DMA community standards.
• Assists Community Manager in accomplishing financial objectives by completing work in house where applicable, preventing theft of company equipment/supplies/inventory by securing maintenance shop, reducing equipment breakdown and/or failure, and adhering to budget.
• Consults with Community Manager when inventory is low and additional supplies are needed.
• Performs maintenance on vacant and occupied units in line with work order specifications.
• Works as a team to maintain excellent customer service standards and positive community feedback/ratings.
• Consults with Community Manager when tasks require a licensed contractor.
• Ensures the community grounds and/or common areas are aesthetically pleasing and free of potential safety hazards.
• Remain in constant communication with Community Manager regarding any maintenance and/or safety issues.
• Follow DMA policies and procedures when completing all work orders.
• Performs plumbing, minor electrical, carpentry, and other interior repairs; including emergencies after-hours.
• Replace filters and clean air conditioning vents in vacant apartments and occupied units on as needed basis. Works with HVAC vendor on repairs, including those under warranty.
• Responsible for completing make-readies/turnovers (including painting, repairs, carpentry, wall/sheetrock repair, carpet shampoo/vinyl repair, lock changes, etc.) and reporting status to Community Manager.
• Assist at other DMA communities when needed.
• Other duties as assigned.

• At least 1 year of property maintenance experience (handling work orders, make-readies, contractor relations, etc.) required.
• Excellent problem-solving skills; must be able to prioritize workload and delegate when necessary.
• EPA certification preferred or willingness to obtain immediately.
• CPO preferred
• Must be able to meet the work schedule of the position, including being on-call, and handling after-hours emergencies.
• Must be able to operate hand and power tools and equipment.
• Must be able and willing to travel to other DMA properties when required.
• Professional skills needed for this position include adaptability, compassion, dedication, empathy, ethical, flexibility, honesty, humility, initiative, integrity, maturity, patience, presentation, reliability, respect, responsibility, self-confidence, sharing, and strong verbal and nonverbal communication.
• Abilities and skills needed for this position are analyzing, collaboration, computer skills, conflict resolution, creativity, critical thinking, decision making, emotional intelligence, implements, math, meeting deadlines, multitasking, organizational skills, planning, prioritizing tasks, problem-solving, rational thought, reading, researching, scheduling, self-directing, situational awareness,…