Assistant Director of Engineering

Overview

We are seeking an experienced Assistant Chief Engineer to support the daily operation and maintenance of our full-service hotel. This leadership role assists in overseeing the Engineering team, maintaining guest rooms and hotel facilities, coordinating preventive maintenance, and ensuring a safe, well‑maintained environment for our guests and associates. The ideal candidate is a hands‑on leader with strong technical skills, a commitment to quality, and a passion for hospitality.

• Assist with supervision of maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel rooms, A/C and heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, electrical substations, etc.
• Ensure all projects are completed on time and according to specifications.
• Work closely with other departments to ensure coordination of activities.
• Aid and instruct craftsmen in scheduling work, ordering material, and completing assignments by a specified date.
• Comply with an ongoing maintenance program.
• Assist with performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
• Tend air conditioners, cooling towers and boilers to provide heat, cool air, and hot water for guests.
• Maintain standards of quality guest service.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Understand the Step Stone Mission and Core Values.
• Express ideas and convey information clearly, effectively, and professionally.
• Actively listen to others.
• Convey company information, decisions, or problems to appropriate parties on a timely basis.
• Work to resolve disagreements and remain respectful of peers and co‑workers.

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to scrupulously follow all Step Stone and hotel policies and procedures.
• Attend required meetings.
• Minimum lifting of 70 pounds.
• Perform pushing, bending, stooping, upward reaching, and other manual dexterity tasks.
• Hearing, writing, and typing skills.
• Minimum pulling of 70 pounds.

Other duties may be assigned.