Operations Associate

Brief Description

The Operations Associate will assist with day to day processing of Vivacity’s pre-deployment process. This role will be expected to provide exceptional service in device teardowns, parts, white gloving, shipping and receiving, green boxing, case applications, asset tagging, screen applications, and empower + repairs. Operation Associates play an integral part in ensuring a smooth and efficient process across multiple functions.

• $19/hr
• 401(k) with generous company match and immediate vesting
• Excellent Paid Time off policy
• 80 Hours of Sick Time per year
• 96 Paid Volunteer hours per year
• 10 Paid Holidays per year
• Award winning work environment
• Development Reimbursement of $1000 per year
• Medical, Dental, Vision, and Voluntary Benefits

• Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
• Complete computer repair process, cleaning, removing, and replacing parts using provided tools
• Complete orders with services that include, but not limited to pre wiring carts, white gloving, asset tagging, and green boxing
• Verify that outgoing deliveries meet company quality standards
• Pick, pack, and ship orders according to purchase orders
• Ensure cleanliness of work environment, and equipment are functioning and properly maintained
• Cross trained in production, warehouse, inventory, and repairs as business dictates
• Uphold safety standards in respective work environments
• Present relevant updates, details, and data to designated lead
• Perform other duties as assigned

• Thorough understanding of, or the ability to quickly learn, production, warehouse and repairs operations and machinery
• Excellent verbal and written communication skills
• Ability to prioritize competing priorities and delegate them when appropriate.
• Expert technical skills with the ability to troubleshoot and assist and train others
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a fast-paced environment
• Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
• Excellent customer service skills
• Ability to work independently

• Carry passion.
• Desire excellence.
• Keep dreaming.
• Build community.
• Be Vivacious.

• High school diploma or equivalent required
• Associate’s degree or equivalent combination of education and experience highly preferred

• Prolonged periods of sitting or standing at a desk and working on a computer
• Ability to operate job-related machinery
• Ability to bend, sit, and lift up to 50 lbs