Maintenance Technician

Job Overview

The Maintenance Technician, under the direction and supervision of the Community Manager, will provide direct support in maintaining the building. This position will assist the manager in dealing with internal and external customers and third-party vendors to identify potential concerns, proactively address maintenance and equipment problems while providing exceptional customer service. The hours are Monday-Friday 8:30 a.m.

-5:00 p.m. with rotating on call responsibilities.

• Practice and adhere to First Service Residential values:
  Be Genuinely Helpful, Aim High, Do What’s Right, Own It, Improve It, and Build Great Relationships.
• Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor.
• Maintain building; respond, diagnose, and make repairs, as necessary. Effectively communicate concerns and recommended solutions and if necessary, call 3rd. party vendor with approval from Association Manager to complete.
• Communicate with third-party vendors on repairs and contracted services for common areas and building mechanical equipment.
• Identify potential building mechanical concerns, diagnose and manage all common area concerns and building machinery repairs.
• Following company approval guidelines, purchase all inventory and supplies to perform maintenance and repairs; charge to building association appropriately.
• Utilize Connect Work-Order System for all association work orders. When completed, close open work orders and document accordingly.
• Manage trash and recycling pick up, make sure receptacles are taken out and put in on scheduled days and times.
• Communicate and assist important maintenance items for the building, including alarms, elevator emergencies, and water shuts-offs as well as how to search and locate water leaks and others as needed.
• Drywall repair and painting in common areas
• Daily, weekly, monthly, quarterly, and annual preventive maintenance of building as outlined for the property.
• Maintain a routine log of preventative maintenance including. Document maintenance concerns that could lead to building maintenance trends.
• Communicate professionally with residents, vendors, and associates.
• Maintain clean work areas and utility rooms.
• Must be aware of Association rules in order to assist in enforcement and/or report them to the Association Manager.
• Follow safety procedures and maintain a safe work environment.
• Perform any additional duties as assigned

• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

• Applicable Maintenance work experience and background.
• Hands on Maintenance experience.
• Excel, Outlook, and Word experience.
• Mechanical aptitude.
• Excellent people and communication skills with knowledge of customer service principles and practices.
• Ability to perform quality work without direct supervision.
• Ability to interact professionally with residents and contractors.
• Organized self-starter with ability to work independently.
• Problem solving.
• Time management.
• Teamwork-focused, to motivate members of the team; delegate tasks to peers.
• Excellent written and verbal communication.
• Consistent professional demeanor, able to manage varying personalities.
• Teamwork focused and able to take direction.

• Ability to lift up to 30 lbs. following appropriate safely procedures.
• Being able to work in various positions, including but not limited to bending over, stooping, squatting, kneeling, and standing for extended periods of time.
• Walking the property. Ability to navigate the property quickly and easily as required to meet the job functions.
• Repeat various motions with the wrists, hands, and fingers. Reaching with hands and arms.
• Walk and climb stairs.
• Ability to work in different environmental conditions (eg, heat, cold, wind, rain, humidity).
• Ability to climb ladders and work at heights above ground level (10 feet).
• Sitting at a desk.
• Use of keyboard, computer, and applicable software and equipment.

Reasonable…