Field Service Technician

Job Description

Peterson Cat has a need for an experienced Field Service Technician based at our Salem, OR location.

This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
• Analyze and diagnose equipment malfunctions.
• Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross‑shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems.
• Write service reports that accurately document diagnosis and repairs performed.
• Possess basic computer knowledge and ability to use service software required in position.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
• Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Project a positive professional image with customers.
• Communicate with customers; keep customers informed on status of work.
• Develop and maintain a strong customer service relationship with all customer contacts.
• Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.
• Other duties may be assigned.

• associate’s Degree from a fully accredited college or technical/vocational school in Diesel Technology or another closely related field preferred, or a minimum of 6 years of directly related experience in heavy equipment repair, preferably in a heavy industrial environment.
• Maintain a valid driver’s license with an acceptable driving record.
• Ability to obtain CDL certification with a DOT Medical Card.

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Competitive wages, generous benefits, and room to grow within the company.