Automotive Mobile Diagnostic Technician

• Apply technical knowledge to assist customers
• Answer inbound and outbound phone calls in support of the Autel scanning unit
• Answer technical questions relating to scanning procedures of the Autel unit
• Conduct research to understand, explain, and resolve technology issues on vehicles
• Perform all-purpose duties as assigned in a mobile diagnostic technician role
• Provide top-tier service to customers

• 2+ years of prior experience as a Diagnostic technician required
• I-CAR and ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete assigned job duties
• Must be able to pass all pre-employment screenings, including background checks
• Minimum age requirement of 21+ years
• Ability to perform consistent physical activity, including reaching, kneeling, bending, squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Ability to work through competing priorities and adapt to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Must be eligible to work in the U.S. with no restrictions

Demonstrates expertise in diagnostic procedures and customer service within the automotive technology sector, with a focus on effective communication and problem-solving skills. Proficient in utilizing technical knowledge to assist customers with Autel scanning units and resolving vehicle technology issues.