Retail Equipment Services Technician

Equipment Services Tech

The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all product purchased and serviced through the service department for all specialized equipment. In addition, the core responsibilities within the shop, the technician is expected to be fully trained in sales and register functionality to help deliver the elevated experience athletes expect when visiting our House of Sport location.

The job duties and responsibilities of this role include the following:

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards.
• Assist with everyday services, including but not limited to bike and snow equipment maintenance.
• Bike: minor to advanced repairs; includes repairing/replacing parts, fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation; detuning tips/tails. Diagnose faults, damage and wear to give accurate estimates to athletes and educate them on whether repairs are essential or recommended. Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer.
• Sales Floor Responsibility:
  Understand athlete behavior, assess needs, and recommend products/services that meet those specific needs.
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories as needed.
• Operations:
  Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services.
• Preserve complete and accurate shop records and maintain record‑keeping systems.
• Perform all other tasks assigned by management.

• Excellent bicycle assembly skills.
• Ability to adjust priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.