Field Service Engineer

Job Description Summary

As the Field Engineer, you will perform preventative maintenance, installations, troubleshooting, and repairs on our life‑changing medical equipment for ICAR within hospitals and healthcare systems in Missouri, Arkansas, and across the United States.

GE Health Care is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter.

• Perform timely and accurate preventative maintenance on medical equipment to ensure optimal delivery of healthcare services to patients.
• Perform troubleshooting and basic service repairs on customer equipment.
• Assist more experienced field engineers with equipment installations and more complex repairs.
• Proactively engage with other team members to ensure an appropriate solution for the customer.
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow‑up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols to meet regulatory and compliance requirements; document all work performed daily, including debriefing and parts ordering.
• Partner with the customer and/or the sales team to recommend value‑added services that help the customer run their business more efficiently.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.
• Be available after hours and/or on a rotating on‑call schedule, including weekends.

• Associate degree in a related field or equivalent military education plus 2 years of experience servicing electronic equipment.
• High school diploma/GED and 4 years of relevant experience.
• Graduate of the GEHC Apprentice Program.
• Valid driver’s license.
• Experience with web applications and the Microsoft suite of products.
• Legal authorization to work in the U.S.; we do not sponsor employment visas.
• Ability to be available after hours and/or on a rotating on‑call schedule, including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

• Technical capabilities in ICAR.
• Able to lift, carry, push, and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch, squat, kneel, and crawl; able to sit and stand for long periods.
• Reach at, above, and below shoulder level, flex and extend the neck, and have good hand and finger dexterity.

GE Health Care offers a great work environment, professional development, challenging careers, and competitive compensation.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE Health Care does not currently require U.S. employees to be vaccinated against COVID‑19, some GE Health Care customers may have vaccination mandates that apply to certain employees.

Relocation assistance is provided.