Supervisor Maintenance Service Centers

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Supervisor II - Maintenance Service Centers is responsible for leading the overall operation of the ADUSA Maintenance Service Centers providing support for all ADUSA Brands (2,200+ locations), administering 1M+ work orders annually. The Supervisor II leads the Centers' teams that facilitates all aspects of building, equipment, and facilities repairs and preventive maintenance activities. In conjunction with the Manager of Maintenance Services, this position is responsible for setting the overall Centers strategy to ensure consistent and exceptional delivery of services in a fast paced and high-volume environment.

Our hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location includes Salisbury, NC.

Applicants must be currently authorized to work in the United States on a full-time basis.

• Administers the facilities maintenance program for all ADUSA Brands to address routine, preventive and reactive maintenance of all equipment, buildings, and sites.
• Ensures a high degree of accuracy is maintained by the Services teams for systems compliance, reporting, and resolution for Retail Maintenance issues as monitored against established KPI's.
• Ensures new retail maintenance projects and directives supported by the Service Centers teams are successfully implemented with Maintenance leaders.
• Monitors, identifies and communicates issues for the Brand facing Maintenance teams regarding overall program performance and vendor compliance against Service Channel KPI's and financial indicators.
• Partners with Maintenance leads to develop and maintain a strong network of qualified, responsibly sourced service providers to efficiently maintain appropriate standards and to provide timely response for emergency service.
• Leads the team in processing and resolving work orders including service issues, preventive maintenance and contracted services for the Brands.
• Provides oversight for maintenance billing and invoice processing activities to ensure the continuation of Maintenance services are not interrupted.
• In coordination with the Service Channel Analyst, develops and implements strategies to align Computerized Maintenance Management Systems (CMMS) to the needs of our Service Centers.
• Advises Indirect Sourcing on contract negotiations to ensure that service level agreements and preventive maintenance programs are included enabling the Call Centers team to ensure delivery and bring the best possible value to the brands.
• Provides input on annual budget for maintenance and repair expenses, manage activities in line with the budget by developing effective reporting tools.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

• Bachelor's degree in business, Engineering, Technology or the equivalent experience to include 5+ years of maintenance center management, facilities management or retail leadership.
• 2-3 years' technical/mechanical Facilities maintenance experience to include lighting, plumbing, HVAC, refrigeration, and controls.
• 3-5 years' Call Center operations experience.
• Knowledge of the budgetary impact of activities and ability to communicate to a wide audience.
• Proven experience managing multiple assignments, including the ability to prioritize and delegate effectively, with excellent follow-up and attention to detail.
• Strong leadership, communication, and accountability skills with the ability to provide leadership in a diverse team. environment with fast-changing priorities.

• Ability to interact well with leadership across all levels.
• 3-5 years' CMMS application experience (Service Channel or other).
• General knowledge of accounting principles.
• Familiar with legal and lease terminology/documentation.

ME/NC/PA/SC Salary Range: $63,440-$95,160

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.