Mountain West Field Service Engineer; Water Technologies

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

Job Summary
The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Utah. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines.
This position will support the Mountain West Region from Utah and includes Utah, Montana, Idaho, Colorado and Wyoming. This role will require residency within the Greater Salt Lake City area and within a 1-hour drive of the Salt Lake City International Airport (SLC). The position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger Central Service Region as well as within Canada and the US.

Duties & Responsibilities:

• Travel to customer sites and perform PM and related services on TOC equipment
• Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services
• Maintain admin duties, parts inventory, and relevant trainings
• Take customer calls, participate in territory sales rhythm calls, and service team meetings
• Respond to on-demand contract services with 3-7 business days for troubleshooting and repair
• Write clear and concise reports for customers
• Special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instruments and new service opportunities, as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle, and comply with all Veolia Environmental, Health and Safety (EHS) policies

Who You Are:

We are looking for a resourceful, self-directed person who enjoys working independently and is attentive to detail. An ideal candidate would organize their own planning, scheduling, and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities.

Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We're seeking a customer-facing candidate who is technically competent, communicates well, has a strong work ethic, strong customer service skills, and previous experience in a technical field support or customer support role, and in ultra-pure water applications or operating analytical instrumentation in a lab environment.

Knowledge, Skills & Abilities:

• General knowledge of electrical equipment, chemistry, and safety
• Computer proficiency with a minimum of word processing, spreadsheets, and basic network and database knowledge
• Strong technical, mathematical, and customer service skills
• Strong and concise verbal and written communication skills
• Troubleshooting and problem-solving skills with the ability to use processes to find root cause
• Able to prioritize various tasks such as service of multiple instruments and administrative duties
• Ability to learn applicable company procedures within a reasonable time from the start of employment
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
• Self-motivated, with the ability to drive projects to completion with minimal oversight
• Proven ability to speak effectively…