Heavy Equipment Service Advisor

Job Summary

Under general supervision, is responsible for serving as the initial point of contact with City employees whose trucks, equipment, and vehicles experience performance/mechanical problems requiring service. Coordinates and monitors all repairs and ensures quality workmanship is performed. Working conditions are primarily in an outside or shop environment with frequent exposure to temperature extremes, dust, damp/wet surfaces, high noise levels, oily surfaces, and hazardous heavy equipment.

May require shift work, weekends, nights, and holidays. Exercises functional supervision over assigned staff.

Work Location:

Northwest Fleet Shop
-6939 W. Loop 1604 N San Antonio, TX 78254

Work Hours:

* Monday - Friday 12:00 PM - 9:00 PM

* Overtime may be required based on business needs.

Essential Job Functions

* Greets incoming customers/vehicle operators at entrance of repair facility; assists in the preparation or review of driver's report; and opens work order.

* Determines the need and extent of repairs and service to vehicles by road test, use of diagnostic devices, visual inspection of vehicle, or questioning of drivers about performance problems.

* Assists mechanics in logging on and off of computers (work order system), updates vehicle repair status, and closes out work orders.

* Maintains daily availability logs.

* Coordinates and maintains parts inventory.

* Monitors the use of Personal Protective Equipment (PPE) and other safety equipment by all personnel on the shop floor.

* Serves as lead mechanic in absence of supervisor; assigns and reviews completed work.

* Assists supervisor in the coordination of the Preventive Maintenance Program.

* Contacts vendors that are servicing vehicles for status updates and coordinates pick-up. Ensures that vendors have repaired vehicles to specifications. Monitors vehicles throughout the repair process and provides updates to departments as needed; test drives vehicles and notifies customers when repairs are completed.

* Resolves customer complaints and provides quality customer service.

* Performs related duties and fulfills responsibilities as required.

Job Requirements

* High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).

* Six (6) years of experience as a heavy equipment mechanic.

* Previous experience as a government fleet or dealership service advisor preferred.

* Must possess a Texas Class "A" Driver's License (CDL) or obtain within 90 days of employment.

Preferred Qualifications

* One (1) year of progressively responsible experience in a team lead role, demonstrating leadership, accountability, and the ability to coordinate multiple priorities in a fast paced work environment.

* Experience preparing daily, weekly, or monthly operational reports related to maintenance activities, equipment availability, or repair status.

* Experience coordinating repairs between technicians, parts personnel, vendors, and customers to ensure timely completion of work.

* Prior experience utilizing a computerized maintenance management system (CMMS) to create, update, and track repair orders.

Applicant Information

* Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months.

One year of higher education is defined as 30 credit hours completed at an accredited college or university.

* Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

* Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

* If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

* Knowledge of the operation of a variety of automotive systems, accessories and parts of systems and how they are removed, installed and maintained.

* Knowledge of various types of motors and equipment and their operation.

* Knowledge of procedures for diagnosing the reasons for motor or systems failure and the steps necessary to correct the condition.

* Knowledge of mechanical tools and testing devices used in a heavy equipment maintenance operation.

* Skill in diagnosing…