Service Manager

Job Details:

• Level: Experienced
• Job Location:
  
  Vista Apartments - San Antonio, TX 78249
• Position Type:
  Full Time
• Salary Range: $29.00 - $32.00 Hourly
• Job Shift: Day

About Emerge Living is a trusted multi‑family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida. We’re a dedicated firm that strives to deliver exceptional value to our employees, residents, and our financial partners.

At Emerge Living, the Service Manager plays a pivotal leadership role in ensuring the seamless operation and upkeep of our communities. This position requires exceptional customer service skills to foster strong relationships with team members, residents, and vendors. As the backbone of the community, your ability to oversee maintenance operations while maintaining high standards is critical to our success.

• Experience:
  
  3‑5 years in apartment maintenance, with a proven track record of supervisory responsibilities.
• Certification: EPA Certification Type I and II.
• Leadership:
  Skilled in mentoring and developing team members while ensuring compliance with local regulations through regular inspections.
• Organization:
  Ability to collaborate with the Property Manager to establish goals, meet deadlines, and maintain operational excellence.
• Technical Expertise:
  Knowledgeable in plumbing, electrical, HVAC, and other building systems, with a hands‑on approach to problem‑solving.
• Budget Management:
  Proficient in purchasing supplies, scheduling vendor services, and adhering to budget guidelines using established procedures.
• Adaptability:
  Flexible and open‑minded, ready to adjust to the community’s changing needs.
• Valid Driver’s License

• Leading and coordinating the maintenance team to address property and apartment repairs.
• Responding promptly and courteously to service requests.
• Maintaining an adequate supply of move‑in‑ready apartments to meet leasing demand.
• Assisting with hiring, training, and developing maintenance staff to enhance their technical and professional capabilities.
• Overseeing preventative maintenance programs to minimize emergency repairs.
• Managing the maintenance department with energy and professionalism, acting as both a technical expert and a resource for the property team.
• Addressing resident service requests and performing routine property maintenance, ensuring timely and effective solutions.
• Overseeing the “make‑ready” process for vacant units, including inspections, vendor coordination, and completion of maintenance tasks.
• Maintaining cleanliness and aesthetic standards across community grounds, buildings, amenities, and common areas.
• Inspecting work performed by team members and external vendors to ensure quality and compliance with standards.
• Managing inventory of maintenance supplies and tools, working within budgetary constraints.
• Conducting and documenting monthly preventative maintenance tasks.
• Leading safety initiatives, including regular safety meetings, compliance with OSHA requirements, and maintaining updated safety records.
• Delivering exceptional customer service by addressing resident concerns with respect, urgency, and professionalism.

• Impact:
  You thrive on improving the lives of residents, exceeding budgeted expectations, and contributing to the company’s success.
• Challenges:
  You embrace obstacles as opportunities, proactively seeking and implementing solutions.
• Growth:
  You’re inspired by being part of a fast‑growing organization and contributing to its continued success.

• Medical, Dental, Vision, Disability and Life Insurance
• Employee Wealth Program
• 401K Plan
• Generous PTO
• Growth Opportunities