Sr. Contracts Specialist, Site Facilities Services

Responsibilities

The Sr. Contract Specialist, Site Facility Services is responsible for overseeing facility services that support daily operations, workplace standards, and overall campus appearances. The role manages vendor-delivered services including janitorial, pest control, landscaping, window cleaning, elevators, bio-basins, and other site support functions across office and laboratory environments at multiple campuses.

• Lead development of service-level requirements and statements of work for facility service contracts.
• Oversee site-wide facility services including janitorial, pest control, interior and exterior landscaping, window cleaning, elevators, bio-basins, and general site support services.
• Manage day-to-day vendor performance, ensuring services are delivered in alignment with contract scope, service levels, and company standards.
• Conduct routine site inspections of office, laboratory, and common areas to ensure cleanliness, safety, and overall site condition meet expectations.
• Maintain and manage vendor contracts, ensuring scope adherence, performance expectations, and cost control; identify and mitigate scope creep.
• Coordinate contract administration activities, including submission and tracking within Coupa and Agiloft systems.
• Review and approve vendor invoices, ensuring accuracy, alignment with contract terms, and proper cost allocation.
• Develop and maintain service schedules for routine and periodic services such as deep cleaning, pest control treatments, and landscape maintenance.
• Partner with Environmental Health & Safety to ensure pest control, waste management, and sanitation practices meet regulatory and company requirements.
• Coordinate seasonal and project-based services, including landscape enhancements, pressure washing, and specialty cleaning services.
• Respond to service issues and escalations, ensuring timely resolution and minimal disruption to operations.
• Maintain service documentation, vendor records, performance metrics, and inspection logs.
• Monitor workplace conditions and escalates maintenance, cleaning, or operational concerns as needed, including scorecard management for vendor performance.
• Support budget tracking for site services, including forecasting and monitoring of service-related expenses.
• Identify opportunities for service improvements, cost efficiency, and vendor optimization.
• Make recommendations regarding service enhancements and process improvements.
• Serve as primary point of contact for facility services vendors and internal stakeholders.
• Perform other duties as assigned.

• High School Diploma and 8+ years of experience in facilities services, building services, or vendor management roles, including experience overseeing service providers; OR Bachelor's degree in business, Hospitality, Facilities Management or related field and 4+ years of experience in facilities services, building services, or vendor management roles, including experience overseeing service providers; OR an equivalent combination of education and experience.
• Experience managing facility services programs including janitorial, pest control, landscaping, and other vendor-delivered site services.
• Demonstrated experience managing vendor performance, contract compliance, service-level expectations, and issue resolution.
• Ability to evaluate service performance data and implement improvements that enhance quality, operational efficiency, and cost effectiveness.
• Experience administering service contracts, reviewing invoices, monitoring expenditures, and supporting budget forecasting activities.
• Working knowledge of contract management and procurement systems such as Coupa and Agiloft or similar platforms.
• Experience conducting facility inspections, assessing service quality and identifying operational risks or service gaps.
• Understanding of cleaning standards, pest management practices, workplace services, and facility maintenance requirements in office and laboratory environments.
• Ability to independently prioritize competing operational demands and make sound decisions within established policies and procedures.
• Demonstrated ability to manage multiple vendors, projects and service programs simultaneously while maintaining a high level of accuracy and responsiveness.
• Experience collaborating with cross-functional stakeholders to resolve issues, improve service delivery, and support site operational objectives.
• Strong analytical, communication, and problem-solving skills with the ability to recommend process improvements and drive continuous improvement initiatives.
• Advanced proficiency in Microsoft Office applications, including Excel for tracking, analysis, reporting and performance metrics.
• Demonstrated understanding of how facility service operations impact employee experience, laboratory operations, business continuity, and regulatory compliance.
• Strong organizational, communication, analytical and problem-solving skills with the ability to manage multiple priorities and deadlines effectively.
• Uses sound…