Facilities Ambassador

Overview

Location:

San Francisco, California, United States

JOB TITLE: Facilities Ambassador

REPORTS TO: Facilities Manager

STATUS: Full-Time/Non-Exempt

COMPENSATION: $24.49 per hour, including paid medical insurance as well as paid time off (vacation, health, & holidays)

The Facilities Ambassador is part of a team of six supporting the day-to-day functioning of a safe and welcoming space for the community, working with Center staff, tenants, non-profit organizations, LGBTQ+ individuals, and vulnerable members of the community. The Center owns and operates a 35,000 square foot facility that provides direct services and space for special events, meetings and other types of gatherings.

• Courteously welcome clients and visitors to the Center, creating a hospitable environment and providing services to clients with the utmost dignity and respect.

• Follow & implement all Center policies, procedures and Community Agreements.

• Apply non-violent crisis intervention and de-escalation techniques to manage and resolve conflicts safely and effectively.

• Monitor building entrances, lobbies, and outside surroundings to ensure building safety, including immediate assessment of hazards, and notification of appropriate management staff if/when identified.

• Perform daily building opening and/or closing duties, depending on shift.

• Independently perform routine janitorial duties to maintain cleanliness and hygiene across all facility areas.

• Assist in the day-to-day functioning of the building, including maintenance, repairs, acting as a liaison with vendors, and other duties as assigned by the Facilities Manager.

• Support Room Rental Coordinator by providing room set-ups/breakdowns and responding to event holder on-site requests. Serve as a liaison to event holders as needed.

• Monitor, identify, and report building maintenance needs and/or safety hazards.

• In the absence of Facilities Manager or other management personnel, act as Center liaison to emergency responders (police, paramedics, fire department, etc.).

• In urgent crisis situations, contact emergency responders, in accordance with the Center’s 911 policy.

• Perform additional facility-related tasks as directed by the Facilities Manager to support Center operations.

• Maintain inventory of cleaning supplies, safety equipment, and other facility-related materials; notify Facilities Manager when restocking is needed.

• Maintain accurate logs of visitors and vendors entering the building, in accordance with Center policies.

• Assist in implementing and maintaining emergency preparedness plans, including participation in drills.

• Commitment to the mission and vision of the SF LGBT Center.

• Knowledge/familiarity with LGBTQ+ community and/or ability to work with a broad range of community members representing the full diversity of the LGBTQ+ and allied communities.

• Strong commitment to racial, social, and economic justice.

• Ability to work professionally and ethically in a multi-cultural team setting, including ability to maintain a high level of confidentiality.

• Strong customer service/communication skills essential.

• Ability to maintain supportive working relationships with a wide variety of community-based organizations.

• Familiarity with basic maintenance/repair.

• Ability to work independently and/or with limited supervision.

• Ability to follow written instructions and diagrams.

• Basic computer skills (email, calendar, Word, Zoom, etc.).

• Initiative, dependability, and flexibility.

• Able to work indoors/outdoors and perform tasks on a ladder of 10 ft. and higher.

• Basic understanding of emergency response protocols and ability to act calmly and effectively in urgent situations.

• Familiarity with building systems such as HVAC, lighting, and security preferred.

• Demonstrated ability to manage and de-escalate conflicts in a respectful and effective manner.

• Ability to lift and carry up to 100 lbs as needed for facility tasks and event setups.

• Prior experience using crisis intervention, conflict resolution, and/or de-escalation methods.

• CPR, First Aid, and/or OSHA Certification.

• Basic familiarity with audiovisual…